Help Article

You may need to update your browser: you will not be able to access your PayPal account using an outdated browser after June 30th. See if you need to upgrade your browser.
Help Center > Disputes and Claims/Report a problem > What can I do if I'm refused a refund?

Ask the Community

Find answers or join the conversation in the Community Help Forum.

What can I do if I'm refused a refund?

If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. (You may open a dispute within 180 days of payment. Click on the payment in your Activity to see the details.)

Your dispute will appear in the Resolution Centre, where you can communicate directly with the seller and try to resolve the problem.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.