Help Article

You may need to update your browser: you will not be able to access your PayPal account using an outdated browser after June 30th. See if you need to upgrade your browser.
 
Help Center > Disputes and Claims/Fraud and security > How do I report potential fraud to PayPal?

Ask the Community

Find answers or join the conversation in the Community Help Forum.

How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice any unauthorized account activity, report it to us immediately:

  1. Go to your Resolution Center.
  2. Click Report a Problem.
  3. Select the transaction or use the filters to find it if it doesn't appear automatically. 
  4. Click Continue.
  5. Click I want to report unauthorized activity and follow the next steps.

Fake PayPal emails or spoof websites
If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller
If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved.

Here's how:

  1. Go to your Resolution Center.
  2. Click Report a Problem.
  3. Click either I didn't receive an item I purchased or I want to report unauthorized activity, depending on the nature of your issue.
  4. Follow the directions.

 

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.