When does PayPal automatically close a dispute?
PayPal automatically closes a dispute:
- after 20 calendar days, unless it is escalated to a PayPal claim
- if the seller makes an offer to resolve the dispute and the buyer doesn’t respond within 10 days
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How do I close my PayPal account?We’re sorry that you want to close your PayPal account. If you think you might want to use PayPal in the future, it’s unnecessary to close your account. You can use your account as often or as little as you wish. There’s no fee to keep your account When should I escalate a dispute to a claim?You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. If you are unable What if I can't resolve my dispute?If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. Here’s how: Go to your Resolution Center. Locate your case then How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customer's order, the customer can How do I escalate a dispute to a claim?Here’s how: Go to www.paypal.co.il and log in to your account. Click Resolve an issue in our Resolution Center near the bottom of the page. Locate your case and click View in the action column. Click View next to the dispute you want to escalate. Click Escalate this dispute Why did I get the message "The webpage you are viewing is trying to close the window" when I clicked Continue Shopping in the PayPal shopping cart?Issue While using the PayPal shopping cart, you received the message "The webpage you are viewing is trying to close the window." Cause This is an expected behavior based on Internet Explorer 7 default security settings and some PayPal shopping cart updates to enhance tabbed browsing. Solution The I misspelled my name during signup. How do I change it?You can only change the name on your account if there's a spelling error or you legally changed your name. You can't change it for another person's name. You can request a name change and we'll notify you by email when it's completed. If you used a nickname or fake Can I reopen a closed dispute?No. Once a dispute is closed it can’t be reopened. If you purchased your item on www.ebay.com or www.ebay.co.uk ,you may be able to file a claim with eBay if it’s been less than 45 days from the date of the transaction. Go to the eBay Resolution Center, My dispute has been resolved, can I close it?You can close a dispute, however make sure that you are 100% satisfied that the dispute is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute How do I respond to a PayPal dispute filed by my buyer?You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute: Go to your Resolution Center. Click View under "Action" next to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send. You Which JAR files do I need to copy when using the PayPal SDK within a container?When using the PayPal SDK within a container, you need all of the JAR files, not just the ones that start with paypal_. Copy all the files located in the SDK_ROOT\lib directory to the location in your container or server that contains the shared libraries. Why did I get intermittent timeouts and slow response times when resolving *.paypal.com domain names?Issue PayPal domain name resolution caused timeouts or slow response times. Cause In recent years, PayPal has upgraded its Domain Name Servers, changing how it responds to DNS requests. If your firewalls aren't standards-compliant, you may encounter intermittent timeouts and slow response times when resolving *.paypal.com domain names. How do I issue a full or partial refund for a dispute?If your buyer opened a dispute because the item was significantly not as described, you can offer a partial refund to resolve the matter. Here’s how to offer a partial refund: Go to your Resolution Center. Click View under ‘Action’ next to your dispute. Click Offer a partial refund I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized Can I use PayPal to manage multiple currencies?No. Following the removal of the currency conversion function in Israeli PayPal accounts, you can choose to receive future payments only in Shekels. Here’s how to set your payment receiving preferences to receive future payments only in Shekels: Go to your Seller preferences page. Click Update next to When was HTTP 1.0 support discontinued on www.paypal.com?As of June 30, PayPal requires TLS 1.2 for all HTTPS connections and version 1.1 for HTTP connections. For complete and up-to-date information on HTTP requirements, see TLS 1.2 and HTTP/1.1 Upgrade. Where can I find IPN, PDT sample scripts that comply with HTTP 1.1 specification? You'll find What errors can be produced when using PayPal APIs?For a complete list of API error codes, see the API Error and Warning Codes page on the PayPal Developer Portal.How do I check the status of my dispute or claim?If you're still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in your Resolution Center. To check the status of a claim PayPal is investigating: Go to your Resolution Center. Select Open Cases from the list Can I change my reason for filing a dispute or claim?Yes. You can change your reason if you originally filed a dispute because you didn’t receive your item, and then received the item but found it to be different from the description. Here's how: Go to your Resolution Center. Select Open Cases. Find your case and click View
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