Help Article

How do I know if an email is from PayPal?

If you received a suspicious email, it may be a fake email sent to collect your personal and financial information. These fake emails often link to illegitimate (spoof) websites that encourage you to enter personal information (for example, credit card numbers, passport or driver’s license number, and account passwords).
You’ll know that an email isn’t from PayPal when:
  • The email uses a generic greeting like “Dear user” or “Hello, PayPal member.” We always address you by your first name and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, credit card, or driver’s license. We also don’t request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
  • The email includes an attachment, a software update to install on your computer.
If you think you have received a fake email, forward it to spoof@paypal.com and delete it from your inbox. Our teams will aim to get back to you and let you know if the email you have forwarded was genuinely from us or not.

When in doubt
  • Don't answer, don't open any attached files, and don't click any links.
  • Check the Activity section in your PayPal account to make sure you have authorized all the transactions.
If you have already responded to the spoof sender:
  • If you have provided your PayPal log in details, change your PayPal password and security questions.
  • If you have provided details of your bank or card account, contact your bank or card company and inform them about it.
 To learn more about phishing and online safety, check our Security page.
 
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