How can I resolve a claim filed against me?
After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options.
To resolve a PayPal claim, follow these steps:
- Go to your Resolution Center.
- Select Open Cases from the drop-down menu.
- Go to the transaction in question, and click Resolve in the Action column.
- Select one of the resolution options listed.
- Click Continue and follow the instructions.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.
How do I file a claim or check the status of a claim?To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center. If youre unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to I sent a payment for goods and services to the wrong email address, but the payment is completed. What do I do?If the payment status is Completed, you need to ask the seller to send you a refund. Youll find the sellers contact information on the Transaction Details page. Heres how to find their contact information: Go to www.paypal.co.il and log in to your account. Click Activity near the Can I change my reason for filing a dispute or claim?Yes. You can change your reason if you originally filed a dispute because you didnt receive your item, and then received the item but found it to be different from the description. Heres how: Go to your Resolution Center. Select Open Cases. Find your case and click View How do I open a dispute and how to provide additional information?To open a dispute in the PayPal Resolution Center: Go to yourResolution Center. (This link may ask you to log in) Click Dispute a Transaction. Select Item dispute and click Continue. Click Find transaction ID. Click the Transaction ID next to the transaction you want to dispute, then What if I can't resolve my dispute?If you and your buyer or seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how: Go to yourResolution Center. Locate your case then Can I appeal PayPal’s decision on my claim?If youre not satisfied with how your claim was decided, you can appeal the outcome. Heres how: Go to www.paypal.co.il and log in to your account. Click Resolve an issuein our Resolution Center near the bottom of the page. Select Closed Cases from the list and find the How do I escalate a dispute to a claim?Heres how: Go to www.paypal.co.il and log in to your account. Click Resolve an issuein our Resolution Center near the bottom of the page. Locate your case and click View in the action column. Click View next to the dispute you want to escalate. Click Escalate this dispute What are disputes and claims?You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem. Before you open a dispute, though, we recommend you contact the My dispute has been resolved, can I close the dispute?You can close a dispute, however make sure that you are 100% satisfied that the dispute is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute Can I use PayPal to manage multiple currencies?No. Following the removal of the currency conversion function in Israeli PayPal accounts, you can choose to receive future payments only in Shekels. Heres how to set your payment receiving preferences to receive future payments only in Shekels: Go to your Seller preferences page. Click Update next to What is Buyer Abuse?PayPal takes action against buyers with a history of abusingour policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns. We offerprotection to buyersfor the following: Unauthorized account access and use Items not received from the seller Items significantly not Why is my payment is on hold because of an open dispute, a claim, or a chargeback?When a dispute, claim, or chargeback is open, the funds will be held in the sellers account and will not be available for use. The funds cant be withdrawn and will be considered disputed until the dispute, claim, or chargeback is resolved. This ensures that the funds are How do I resolve API timeout problems?Issue Your PayPal and Payflow API-based features are experiencing timeouts. Causes Multiple issues, including issues with firewalls or PayPals server, can produce such errors. Solutions Heres how to troubleshoot your timeout issues: Sign up for alerts You can sign up for email alerts to PayPal technical system events How can I streamline and simplify merchant onboarding for a Connected path marketplace solution?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Marketplace partners choose PayPal for Marketplaces Connected path marketplace integration model How do I access the WSDL files that define PayPal's Web Services?Youll find the Web Services Definition Language (WSDL) file at https://www.paypal.com/wsdl/PayPalSvc.wsdl. The WSDL file also refers to two schema files: https://www.paypal.com/wsdl/CoreComponentTypes.xsd https://www.paypal.com/wsdl/eBLBaseComponents.xsd Downloading these three files and consulting them can be a good way to learn about PayPals Web Services. For the latest information on WSDL files and When should I escalate a dispute to a claim?You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. If you are unable Questions about eBayeBay and PayPal are now separate companies, which means we are no longer part of the same group of companies. However, we remain committed to our customers. For everything you need to know about the two companies, please visit ourPayPal-eBay update page. You may also contact eBay and How do I issue a full or partial refund for a dispute?If your buyer opened a dispute because the item was significantly not as described, you can offer a partial refund to resolve the matter. Heres how to offer a partial refund: Go to yourResolution Center. Click View under Action next to your dispute. Click Offer a partial refund How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant?Heres how to view your pre-approved payment information: Go to yourPaymentspage. (This link may ask you to log in) Click Manage pre-approved payments. Click the name of themerchant to display the information. If you have questions about your plan,please contact the seller directly. You can find your sellers
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.