How can I resolve a claim filed against me?
After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options.
To resolve a PayPal claim, follow these steps:
- Go to your Resolution Center.
- Select Open Cases from the drop-down menu.
- Go to the transaction in question, and click Resolve in the Action column.
- Select one of the resolution options listed.
- Click Continue and follow the instructions.
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I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized I sent a payment for goods and services to the wrong email address, but the payment is completed. What do I do?If the payment status is Completed, you need to ask the seller to send you a refund. You’ll find the seller’s contact information on the Transaction Details page. Here’s how to find their contact information: Go to www.paypal.co.il and log in to your account. Click Activity near the Can I change my reason for filing a dispute or claim?Yes. You can change your reason if you originally filed a dispute because you didn’t receive your item, and then received the item but found it to be different from the description. Here's how: Go to your Resolution Center. Select Open Cases. Find your case and click View How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to your Resolution Center. If you don't see the upload button in your Resolution Center then you won't be able to upload additional information at this time. To upload a document : My dispute has been resolved, can I close it?You can close a dispute, however make sure that you are 100% satisfied that the dispute is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute What if I can't resolve my dispute?If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. Here’s how: Go to your Resolution Center. Locate your case then How do I escalate a dispute to a claim?Here’s how: Go to www.paypal.co.il and log in to your account. Click Resolve an issue in our Resolution Center near the bottom of the page. Locate your case and click View in the action column. Click View next to the dispute you want to escalate. Click Escalate this dispute What are disputes and claims?You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem. Before you open a dispute, though, we recommend you contact the Can I use PayPal to manage multiple currencies?No. Following the removal of the currency conversion function in Israeli PayPal accounts, you can choose to receive future payments only in Shekels. Here’s how to set your payment receiving preferences to receive future payments only in Shekels: Go to your Seller preferences page. Click Update next to What is Buyer Abuse?PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns. We offer protection to buyers for the following: Unauthorized account access and use Items not received from the seller Items significantly not Why is my payment on hold for a dispute, claim, or chargeback?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds can't be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are How do I resolve API timeout problems?Issue Your PayPal and Payflow API-based features are experiencing timeouts. Causes Multiple issues, including issues with firewalls or PayPal's server, can produce such errors. Solutions Here's how to troubleshoot your timeout issues: Sign up for alerts – You can sign up for email alerts to PayPal technical system events How can I streamline and simplify merchant onboarding for a Connected path marketplace solution?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Marketplace partners choose PayPal for Marketplaces’ Connected path marketplace integration model How do I access the WSDL files that define PayPal's Web Services?You'll find the Web Services Definition Language (WSDL) file at https://www.paypal.com/wsdl/PayPalSvc.wsdl. The WSDL file also refers to two schema files: https://www.paypal.com/wsdl/CoreComponentTypes.xsd https://www.paypal.com/wsdl/eBLBaseComponents.xsd Downloading these three files and consulting them can be a good way to learn about PayPal's Web Services. For the latest information on WSDL files and How do I respond to a PayPal dispute filed by my buyer?You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute: Go to your Resolution Center. Click View under "Action" next to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send. You When should I escalate a dispute to a claim?You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. If you are unable Questions about eBayeBay and PayPal are now separate companies, which means we are no longer part of the same group of companies. However, we remain committed to our customers. For everything you need to know about the two companies, please visit our PayPal-eBay update page. You may also contact eBay What are reserves?An account reserve is an amount of money that is on hold in your PayPal account to cover potential financial risk such as payment reversals you may receive like chargebacks and claims. PayPal uses 3 types of reserves: rolling reserves, minimum reserves and jumpstart reserves. A Rolling reserve is How do I issue a full or partial refund for a dispute?If your buyer opened a dispute because the item was significantly not as described, you can offer a partial refund to resolve the matter. Here’s how to offer a partial refund: Go to your Resolution Center. Click View under ‘Action’ next to your dispute. Click Offer a partial refund
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