How can I resolve a claim filed against me?
After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options.
To resolve a PayPal claim, follow these steps:
- Go to your Resolution Center.
- Select Open Cases from the drop-down menu.
- Go to the transaction in question, and click Resolve in the Action column.
- Select one of the resolution options listed.
- Click Continue and follow the instructions.
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How do I escalate a dispute to a claim?Here’s how: Go to www.paypal.co.il and log in to your account. Click Resolve an issue in our Resolution Center near the bottom of the page. Locate your case and click View in the action column. Click View next to the dispute you want to escalate. Click Escalate this dispute How do I resolve API timeout problems?Issue Your PayPal and Payflow API-based features are experiencing timeouts. Causes Multiple issues, including issues with firewalls or PayPal's server, can produce such errors. Solutions Here's how to troubleshoot your timeout issues: Sign up for alerts - You can sign up for email alerts to PayPal technical system How do I file a claim or check the status of a claim?To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center. If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to Can I change my reason for filing a dispute or claim?Yes. You can change your reason if you originally filed a dispute because you didn’t receive your item, and then received the item but found it to be different from the description. Here's how: Go to your Resolution Center. Select Open Cases. Find your case and click View Can I appeal PayPal’s decision on my claim?If you’re not satisfied with how your claim was decided, you can appeal the outcome. Here’s how: Go to www.paypal.co.il and log in to your account. Click Resolve an issue in our Resolution Center near the bottom of the page. Select Closed Cases from the list and find the How do I resolve problems in adding PayPal to my shopping cart?With so many different shopping cart providers, and more being added every day, PayPal can't debug integrations for every cart. If you can't find answers in our FAQs, please contact your shopping cart provider to troubleshoot and resolve the issue you're experiencing with their software. If your shopping When should I escalate a dispute to a claim?You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. If you are unable How can I streamline and simplify merchant onboarding for a Connected path marketplace solution?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Marketplace partners choose PayPal for Marketplaces’ Connected path marketplace integration model What if a buyer does not receive an item I sent? How can I prove that I sent it?One way to show proof is to use a carrier with online tracking. If you can provide a tracking number we can confirm online that your item has been delivered. For transactions involving merchandise worth 1,000 ILS (or the equivalent in the currency of the transaction) or more, What if I can't resolve my dispute?If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. Here’s how: Go to your Resolution Center. Locate your case then Why did I get emails telling me that IPNs sent to a URL are failing?Issue You got messages about failing IPNs. Cause If you receive payments from different venues (such as eBay, invoicing, or personal payments), make sure that you haven't set a specific URL on your profile to handle all IPNs. Because this URL belongs to the shopping cart, it won't Can I reopen a closed dispute?No. Once a dispute is closed it can’t be reopened. If you purchased your item on www.ebay.com or www.ebay.co.uk ,you may be able to file a claim with eBay if it’s been less than 45 days from the date of the transaction. Go to the eBay Resolution Center, Can I create a Gift Certificate button?As of February 1, 2017, PayPal no longer offers the ability to create Gift Certificate buttons. Existing or unused Gift Certificates will still be honored, but this feature has been discontinued until further notice.Where can I find a glossary of PayPal technical terms?The following sections describe the most commonly used PayPal technical terms. A API (Application Programming Interface) A SOAP or REST Web Service that operates in a request-response format over HTTPS. API Certificate See Creating and managing NVP/SOAP API credentials. API profile See Going live with your application. What can I do if I'm refused a refund?If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. (You may open a dispute within 180 days of payment. Click on the As a merchant, what can I do with an authorization?You can capture funds, which is a request to process the payment your buyer authorized. If successful, the capture moves funds from your buyer's account to your PayPal account. You can also reauthorize, which offers you a new honor period for your authorization. Finally, you can void the Can I have my card charged in a different currency?When you add a credit card to your PayPal account, it's automatically registered in your local currency. This is our standard procedure as your card issuer doesn't inform us what the actual currency is. If you usually send your payments in the same foreign currency, you can avoid How can I update my payment preferences for Micropayments?Micropayments pricing offers special low rates to merchants who typically receive payments for under 40.00 ILS. Our micropayment rates are: 5% + 0.20 ILS for ILS payment you receive from a buyer in Israel 6% + 0.20 ILS for ILS payment you receive from a buyer in another How can I get my held payment released faster?Here are some tips that may help make your payment available sooner: Provide tracking information (UPS, USPS, or FedEx) with delivery confirmation. Your payment should be available 3 days after we can confirm delivery. If you don’t upload tracking information, but mark the item as shipped on the
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