Help Article

You may need to update your browser: you will not be able to access your PayPal account using an outdated browser after June 30th. See if you need to upgrade your browser.
Help Center > Disputes and Claims/Dispute status > When should I escalate a dispute to a claim?

Ask the Community

Find answers or join the conversation in the Community Help Forum.

When should I escalate a dispute to a claim?

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.