Help Article

Help Center > Payments/Refunds > Why is my refund pending?

Why is my refund pending?

We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a refund to be deposited to your PayPal account. Your money will be available when the payment status changes from “pending’ to ‘completed.’ If the payment fails, the transaction status will change from ‘pending’ to canceled’ and the amount will not be credited.

  • If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.
  • If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account.
  • If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card. The remaining amount is refunded to your PayPal account.
  • If you wish to have information regarding a cancelled refund, please contact your seller.
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