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Help Center > Payments/Refunds > I want a refund. How is a refund credited?

I want a refund. How is a refund credited?

If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund. If you’re unhappy with your purchase or you haven’t received it, you can also communicate directly with your seller in our Resolution Center.

PayPal credits the refund according to how the original payment was made.

If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

PayPal makes every effort to make sure that refunds to credit cards are processed in a timely manner. Most refunds will appear on your card account within 5 business days. Depending on how often your card issuer issues you a statement, it may take up to 30 days for you to see the refund reflected on your card balance. We recommend that you contact your card issuer after this timeframe to confirm that you have received your refund.

Note:

  • If you made your payment using a rechargeable Israeli Visa card, please contact Visa customer services in order to link the refund to your card
  • Refunds are made in the same currency and exchange rate as the original payment
You can check the status of your refund at any time, by logging into your account.
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