How can we help?
Disputes, claims and protections
Fraud and Security
- How do I spot and report a fake PayPal email or website?
- Why is my PayPal account limited?
- What is PayPal's approach to privacy and the Privacy Statement?
- What is the PayPal Seller Protection Policy and what items aren’t included?
- What is Buyer Abuse?
- How do I report potential fraud, spoof or unauthorized transactions to PayPal?
- How do I know if an email is from PayPal and how do I report a spoof email?
Report a Problem
- I forgot my PayPal password. How can I reset it?
- How do I report unauthorized PayPal account activity?
- What is a chargeback and why did I get one?
- What can I do if I can't log in?
- How do I prove that I've sent an item to the buyer?
- I received goods that are not as described for an eBay purchase. Can I dispute the payment?
- What is Buyer Abuse?
- How can I make a formal complaint to PayPal?
- I made a mistake when making a purchase with PayPal. How do I get my money back?