How can I get my personal data erased from PayPal?

You have the right to request that your data is deleted. PayPal will delete your personal data if it’s lawful for us to do so. 

Contact us to submit your request. Please either log into your account (if you have one) and submit your contact request in the customer help centre. If you do not have an account, submit your contact request by pressing the “I can’t login or I don’t have an account” via the help centre - please note though that this will require verification of your identity before PayPal can assist you. We can only accept erasure requests from the owner of that data, or to a party authorized by the account holder.  

As part of any request to erase data, we’ll conduct reasonable ID and verification checks to make sure you’re the account holder. We can usually authenticate you when you log into your account but reserve the right to disallow access to data if we’re unable to verify your identity, if there’s a conflicting legal obligation, or if doing so would put PayPal or other parties at risk. To ensure the security of your personal data, in these very specific and infrequent cases, we’ll conduct reasonable ID and verification checks as part of any request to access data to make sure you’re the account holder.  

As a licensed financial services provider, PayPal is required by law to retain financial transaction information of our customers for a certain time, within which, data may not be erased. 

We retain data to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce a site’s terms and conditions, protect PayPal from legal risks and take other actions otherwise permitted by law in the countries where we operate.