How do I accept or refuse a partial refund?
A partial refund can be offered by a seller to resolve a dispute. You can accept or refuse a partial refund in your Resolution Center.
Here's how to accept or refuse a partial refund:
- Go to your Resolution Centre. (The Resolution Centre is accessible via the "Help" link on the PayPal app.)
- Click Respond next to your case.
- Accept the seller's refund offer or suggest a different amount.
- Click Submit.
You have 10 days to accept or deny a partial refund offer before it expires.
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