Help Center - Personal Account
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How long does PayPal retain my data and can I request to erase it?

As a financial service company, PayPal is required by law to retain information related to the provision of financial services to our customers for a certain time, during which the data may not be erased. Your data may be automatically erased once the retention time has ended and there's no other legal reason to keep it longer.

We retain data to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce a site's terms and conditions, protect PayPal from legal risks, and take other actions otherwise permitted by law in the country and regions where we operate.

How can I get my personal data erased from PayPal?

You have the right to request that your data is deleted. PayPal will delete your personal data if it’s lawful for us to do so.

As part of any request to access or change personal data, we’ll conduct reasonable identity and verification checks to make sure you’re the account holder to ensure the security of your personal data. We reserve the right to disallow access or alteration to data if we're unable to verify your identity, if there is a conflicting legal obligation, or if doing so would put PayPal or other parties at risk.

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