How can we help?
Payments
Get paid for sales
- Why can’t I receive a personal payment from India?
- I received a payment notification email, but the payment does not appear in my PayPal account. Why?
- How long do I have to accept or deny a credit or debit card payment?
- Who is impacted by FATCA?
- What should I do if my account is restricted because I didn't provide the requested FATCA information?
- Why is my payment from a sale on eBay on hold?
- How do I receive money through PayPal?
- Which email address does my customer send a payment to?
- What happens if I don't provide the FATCA information requested by PayPal?
- What is FATCA?
- What FATCA documentation does PayPal collect and how do I provide it?
Payment Status
- What happens if I can't fund my Instant Transfer?
- What is a bank reversal?
- My payment was denied, but the money has not been returned to me. Why?
- What happens if my Instant Transfer payment is refunded?
- Why is the order status pending?
- Why is my payment from a sale on eBay on hold?
- How do I check the status of a payment?
- What does the status of my payment mean on my PayPal account?
- Why was my personal payment to India reversed?
- What does a Status of Unclaimed mean?
- My recipient says he didn't receive his payment. Why is the payment still "Unclaimed?"
- What's an Instant Transfer and how does it work?
- As a new seller, can I access my funds earlier?
- Why was my payment denied, refunded, or unclaimed?
- How do I know if my money request or invoice has been paid?
Refunds
- Where is my refund?
- How long do I have to accept a partial refund offer?
- How is a refund credited?
- When refunding a payment, can I choose between a full or partial refund?
- How do I report a billing issue?
- Can I get reimbursed for return delivery costs?
- Why is my refund pending?
- How do I issue a refund?
- How do I accept or deny a partial refund?
- What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?
- When a refund is sent, are the fees for receiving the original payment returned?
Send Money
- How do I convert my PayPal balance to a different currency?
- How do I pay for a payment request or invoice?
- I sent money to the wrong email address, but the payment is completed. What do I do?
- Why has my credit or debit card been charged twice?
- What are the requirements to send money?
- Can I cancel a payment that I've already sent?
- How do I send a payment using my PayPal balance?
- How do I send a payment with PayPal?
- What is the maximum amount I can send with my PayPal account?
- How do I send money?
- What are the payment types when I send money?