We will never share your sensitive personal or financial information.
PayPal Purchase Protection shields you from the stress and worry that often accompanies shopping online.
If there is ever a problem with your purchase, we'll help you make it right.*
We keep you safe from external threats
We combine world-class anti-fraud detection with 24/7 account monitoring to keep you safe from people who try to hack into companies to steal your personal or financial information.
And internal threats as well
Because PayPal does not share any of your sensitive information with the companies you buy form, you are also safe from internal threats within a company. PayPal makes it safe for you to buy from even the smallest websites world-wide.
If any item doesn't arrive or doesn't match the seller's description, PayPal will reimburse you for the full purchase price plus shipping costs.*
You're not liable for unauthorized purchases made with your PayPal account if you report an eligible incident within 60 days.
24/7 Customer Support
PayPal Customer Support is here to assist you if a problem does arise. We can help you deal with suspicious account activity or resolve a problem with a purchase.
*Purchase Protection does not cover certain types of purchases (like vehicles or services) or items that you purchase in person. See eligibility requirements