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This page details and/or previews updates to PayPal users of changes to the Hong Kong SAR PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: June 13, 2024
Amendments to the PayPal Online Card Payment Services Agreement
Effective: June 13, 2024
- The Advanced Credit and Debit Card Payments suite of functionality may include the ability to integrate eligible third-party wallets as add-on features. We’re revising our terms to indicate that if you choose to integrate such add-on features, you agree to the applicable third-party terms via your acceptance of the PayPal Online Card Payment Services Agreement. Such acceptance includes your acknowledgement and agreement that such third-party features and terms are provided, updated, and noticed solely by the relevant third party and not by PayPal.
- We are adding terms and conditions for the American Express Card Acceptance, which will be provided as part of the Advanced Credit and Debit Card Payments suite of functionality.
- We are adding Account Updater functionality terms and conditions. This functionality may be provided as part of the Advanced Credit and Debit Card Payments suite of functionality from 31 July 2024 to eligible merchants. Account Updater will allow eligible merchants to update their customers’ eligible card data stored with PayPal to enable seamless processing for recurring payments and other eligible transactions in the future.
- We are clarifying certain provisions relating to vaulting functionality.
Review the updated PayPal Online Card Payment Services Agreement
Issued: May 28, 2024
Removal of SOFORT as an alternative payment method and deletion of related terms
Effective: May 28, 2024
- SOFORT is no longer available as an alternative payment method and is removed from the list of alternative payment method providers contained in Annex 1 of the PayPal Alternative Payment Methods Agreement.
Issued: May 6, 2024
Amendments to the PayPal Online Card Payment Services Agreement
Effective June 13, 2024:
- We are updating fees sellers pay for Online Card Payment Services. You can preview the Merchant Fees Page below that will be effective following such changes.
Review the updated Merchant Fees
Amendments to the PayPal User Agreement
Effective June 13, 2024:
- We are clarifying our Taxes and Information Reporting terms and our currency conversion terms.
- We are updating the fees that will apply to sellers receiving payments through QR code (QR Code transactions).
Review the updated PayPal User Agreement
Review the Merchant Fees
Amendments to the PayPal Buyer Protection Program
Effective June 13, 2024:
- We are revising PayPal’s Buyer Protection Program to exclude Non-Fungible Tokens (NFTs) from eligibility.
- In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Center within 30 days of the delivery or fulfillment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorized Transactions, or other errors) are not changing at this time.
Review the updated PayPal Buyer Protection Program
Amendments to the Seller Protection Program
Effective June 13, 2024:
- We are revising PayPal’s Seller Protection Program to exclude from eligibility Non-Fungible Tokens (NFTs) with a transaction amount of:
- $10,000.01 USD or above (or equivalent value in local currency as calculated at the time of the transaction);
- $10,000.00 USD or below (or equivalent value in local currency as calculated at the time of the transaction), unless the buyer claims it was an Unauthorized Transaction and the transaction meets all other eligibility requirements.
Review the updated PayPal Seller Protection Program