Policy Updates


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Policy Updates


This page informs users in advance of important changes to the PayPal Service, its User Agreement, or other policies. We encourage you review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement. These updates will be posted at least 30 days prior to their effective date.



Changes to PayPal Legal Agreements

Effective date: 10 May  2018

PayPal is changing some of its Legal Agreements with effect from 10 May  2018. We’ve created this policy update to help you understand the material changes. By continuing to use our services 10 May  2018, you are agreeing to the changes. If you decide not to accept the changes, you can notify us before 10 May  2018 to close your account.


What you’ll see in our updated Privacy Policy


Amendments to the PayPal Privacy Policy

At PayPal, it is important to us that you understand our privacy practices and your privacy choices. That’s why we updated and streamlined this information in an updated Privacy Policy to clarify the information we collect, how we protect it, use it and the choices and controls you have across various PayPal services.  This updated Privacy Policy will replace the existing Privacy Policy for PayPal Services. 

The ways we use and share your information will not change under our updated Privacy Policy.  We will continue to keep your information secure, and we will never share your personal data with third parties for the third parties’ own purposes without your consent.  At the same time, we want you to be comfortable with the changes that we have made. A few notable updates include:

  • Expanded Scope: We’ve combined our privacy practices for PayPal and Xoom services, websites and applications into one Privacy Policy.
  • More Detailed Explanations: We’ve included more details about important features of our services and when you connect your PayPal account to third-party websites and platforms. 
  • Customized Experiences and Marketing: We clarified our marketing analytics practices to make it easier for you to understand how we and others engage and may provide you with targeted offers from PayPal, customized experiences and advertising on PayPal properties and on third party sites. We also explain how you can choose to limit your participation in these programs.

Our updated Privacy Policy will be effective on 10 May , 2018.  We encourage you to review the full Privacy Policy in advance here.


Currency Conversion Fee 

The clause on Currency Conversion is amended and the following text shall be inserted in Annex A by replacing the first paragraph in the current Currency Conversion language: 

Where a currency conversion is required, it will be completed at the transaction exchange rate we set for the relevant currency exchange. The transaction exchange rate is adjusted regularly and includes a Currency Conversion Fee applied and retained by us on a base exchange rate to form the rate applicable to your conversion.  The base exchange rate is based on rates within the wholesale currency markets on the conversion day or the prior business day; or, if required by law or regulation, set at the relevant government reference rate(s). The transaction exchange rate applicable to your conversion may be applied immediately and without notice to you.


Clarifications in Treatment of Personal Data

We are clarifying that Sellers have their own obligations around how they collect, store and protect user personal data processed in connection with transactions fulfilled by the PayPal services.  Various laws impose obligations on Sellers to maintain their own privacy policy that informs the Seller’s customers about its privacy practices.  The changes reflect a Seller’s obligation to comply with these requirements.

 Additional services requiring pre-approval

PayPal requires pre-approval to accept payments for certain types of services which we have detailed in our Acceptable Use Policy. We’ve made amendments to our Acceptable Use Policy to include additional types of services requiring such pre-approval.


Seller protection for digital goods

We have also expanded the scope of seller protection to include eligible transactions for digital goods and have amended our User Agreement to reflect this.


We’re changing some of the fees we charge.

Withdrawal of funds to an US bank account will attract a fee of 2.5%. There are also some change in fees applicable for P2P payments.


Thank you for being a PayPal customer.