Policy Updates


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Policy Updates



Changes to PayPal Legal Agreements

Effective date: 17 May 2019 and 9 July 2019 (see below for details)

We’re updating the PayPal Hong Kong User Agreement.

The changes are set out in more detail below and some will be effective from 17 May 2019, while others will be effective from 9 July 2019. By continuing to use your PayPal account from the effective date, you’re agreeing to the changes. If you do not agree to the changes, you must close your PayPal account or cease using the PayPal Services prior to the effective date.

Updates to the Hong Kong User Agreement – Effective Date: 17 May 2019

We’re making the following changes to our terms:

  • We’ve moved the operating times of our Customer Support from the User Agreement to the PayPal Help Centre. You can always visit the PayPal Help Centre for details on how to contact us, file a claim, or lodge a dispute.


Updates to the Hong Kong User Agreement – Effective Date: 9 July 2019

We’re making the following substantive changes to our terms:

  • We have clarified what happens when a payment is refunded (including where the original payment involved a currency conversion and where a currency conversion applies to the returned amount).

To review the updated User Agreement, please Click Here.