Policy Updates


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Policy Updates


This page informs users in advance of important changes to the PayPal Service, its User Agreement, or other policies. We encourage you to review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement. These updates will be posted at least 30 days prior to their effective date.

Changes to PayPal Legal Agreements

Effective date: 29 June 2017

PayPal is changing some of its Legal Agreements with effect from 29 June 2017. We’ve created this policy update to help you understand the material changes. By continuing to use our services from 29 June 2017, you are agreeing to the changes. If you decide not to accept the changes, you can notify us before 29 June 2017 to close your account.


Set out below are the material changes to the:

  • The Buyer Protection Policy; and
  • The Seller Protection Policy.


Change to the Buyer Protection Policy

  1. A new entry in the list of what items are not considered to be “significantly not as described” in clause 7.1 as follows:


The item was listed as used condition and you picked it up in person after examining the item.


Change to the Seller Protection Policy

  1. The example of “Intangible items, including Digital Goods, travel tickets, and services” as items/transactions not eligible for PayPal Seller Protection in clause 9.7 has been amended as follows:

Digital Goods


Changes to Section 11.3

The following sub clause has been added to the Clause 11.3 and numbered Clause 11.3(c)


We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by courts in Hong Kong or elsewhere and directed to PayPal or its Affiliates