PayPal can help protect your purchases, no matter where you shop. To find out how you're covered for a specific purchase, find the situation that applies to you, below.
You were charged for something you didn't buy
As a fraud-prevention measure, we send an email confirmation for every online PayPal payment that you make. If you receive an email confirmation for a transaction that you didn't approve, contact us immediately and we'll work to quickly resolve the issue — you won't be responsible for any unauthorised charges.
It's about an eBay purchase
PayPal Buyer Protection* is available for items purchased on eBay sites and covers the full purchase price and original postage costs on eligible items. You are covered if your item was not received or the item received is significantly different from what was described in the listing.
It's about any other online purchase
PayPal Buyer Protection is available for items purchased anywhere online. You are covered for items that you do not receive or for items that are different from the seller's description of the item. Learn more.What you bought never showed up
Regardless of where you shop online, PayPal's Buyer Protection covers you for an item you don't receive. You have the opportunity to resolve your dispute directly with the Seller or escalate to a claim.What you bought was very different from what you actually got
PayPal's Buyer Protection covers you for an item that is significantly not as described**. By doing so, you have the opportunity to resolve your dispute directly with the seller. Visit the PayPal Resolution Centre to file a dispute.
Remember to file your dispute in the PayPal Online Resolution Centre within 45 days of the date you sent the payment.
Work with the seller directly to settle your dispute. PayPal will not make a decision on the Claim if it is ineligible for PayPal Buyer Protection.