Seller Protection

Protecting You

Seize global sales opportunities

Seize global sales opportunities

With PayPal, you can be protected. Seller Protection helps safeguard you from losses on eligible transactions. What’s more, your buyers may also be protected with Buyer Protection.

Learn about Seller Protection

Minimise fraud

Minimise fraud

Stop worrying about losing out to those who seek to abuse the payment system online. Seller Protection safeguards your eligible sales so you can sell with confidence.

Improve your bottom line

Improve your bottom line

Focus on what you love: delighting buyers and growing profits. With Seller Protection, your eligible sales are safeguarded, saving your business from lost revenue and time.


Safeguard your sales

With Seller Protection, we protect you against claims of items not received or unauthorised payments (for example, payments made with stolen credit cards).

Seller Protection automatically applies to your eligible sales.

To make sure your sales are eligible, simply:

  • Ensure you receive a single payment for each sale from your buyer’s PayPal Account to your PayPal Account.
  • Ship the item to the recipient’s address shown on the Transaction Details page in your PayPal Account.

The Transaction Details page will indicate if your transaction is eligible for Seller Protection.

See full eligibility details

Ship it right

Every claim is your time and money lost. To make sure your sales qualify for Seller Protection, you need to meet some simple postage requirements.

If a buyer makes a claim for an unauthorised transaction, you’ll need to provide proof of shipment.

If a buyer claims that an item was not received, you’ll need to provide proof of shipment if the transaction value is less than $250 USD, or proof of delivery and signature confirmation if the transaction value is $250 USD or more.

We recommend using a shipping service that supports door-to-door tracking that’s viewable online.

What shipping documents do I need?


How does Seller Protection work?

If a buyer files a claim, chargeback or payment reversal, we’ll place a temporary hold on the funds in question. We’ll email you a request for proof of shipment or proof of delivery and signature confirmation. Once we’ve received your documentation, we’ll investigate to determine whether your transaction is eligible for Seller Protection. If it is, we’ll remove the hold and restore your access to the funds as soon as possible.

What’s not protected?

  • Local pickups or deliveries made in person, including point of sale transactions.
  • Travel tickets, gift vouchers and intangible items (items that can’t be shipped), including digital goods and services.
  • Items sent after PayPal advised the seller not to ship.
  • Claims or chargebacks arising from items being significantly different from how you described them.
  • Direct card payments not made through a PayPal Account (including through Virtual Terminal, Website Payments Pro – Hosted Solution and, PayPal Here), PayPal carrier billing products, and PayPal Email Payments (excluding PayPal Invoices) and personal payments.

We may suspend your eligibility for Seller Protection if we hold a reasonable belief that there is an increased risk associated with your PayPal Account.

For example,

sellers who receive a high proportion of payment reversals or chargebacks may be temporarily suspended from Seller Protection. We’ll email you if you’re at risk. If you are suspended, you can restore your eligibility for Seller Protection by keeping your buyers happy and reducing your exposure to fraud. Learn more

See our User Agreement for full terms.

Helpful security links

What is proof of shipment and proof of delivery?

Proof of shipment is documentation from a shipping company that includes:

  • A status of “shipped” (or equivalent) and the date of postage.
  • The recipient’s name and address as shown on PayPal’s Transaction Details page.
  • The sender’s name and address (which must match the seller’s name and address).
  • Online tracking information showing the status of shipment.

Proof of delivery with signature confirmation is documentation from a shipping company that includes:

  • A status of “delivered” (or equivalent) and the date of delivery.
  • The recipient’s name and address as shown on PayPal’s Transaction Details page.
  • Online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.