<section><p>This commonly occurs if a <em>&lt;form&gt;&nbsp;</em>tag wasn't appropriately closed somewhere prior to the PayPal HTML button code on your site. </p><form></form></section><section><p>Review your code with your developer to determine where the open form is. Add the  tag in the website HTML code to close the form at the appropriate spot.</p></section>

Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page?

Products/PayPal Payments Standard

This commonly occurs if a <form> tag wasn't appropriately closed somewhere prior
to the PayPal HTML button code on your site.



Review your code with your d...

Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page? | PayPal HK

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PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

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Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

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For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

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The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

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or by visiting the EU's Online Dispute Resolution site at

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We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

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Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page?

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