There was a problem with a recent transaction, here's what you can do

You recently opened a case for a transaction. We encourage you to work directly with your seller through the Resolution Centre to solve this problem. Keep an eye on your emails as well as the case in the Resolution Centre for any responses from the seller. 

Most buyers and sellers can resolve transaction issues with the tools we provide within the Resolution Centre. 

If you can’t come to an agreement with your seller and you need us to help you, you can escalate your case within 20 days from the date you created the original case. You can escalate your case to a claim by going to the Resolution Centre on the PayPal website. Click on the case, and then click Escalate to PayPal. If you don’t escalate within that 20-day timeframe, the case will automatically close and cannot be re-opened.