How do I add tracking information to my payment or update an order status?
To add tracking information or update an order status:
- Go to your Activity.
- Find the purchase you want to update and click Get your money. If you sold a product, choose “Product” to add tracking information or print a shipping label. If you sold an intangible item or service, choose “Service or virtual product” to update the order status. You can update the order status to Completed, Pending, or Cancelled.
- Click Submit.
When you submit tracking information, your buyer will receive an email that includes the tracking number, order status, and shipping company.
To review your payment(s) on hold, log in to your account and click on Know your options under your PayPal balance.