How do I escalate a dispute to a claim if I can't resolve it with my seller/buyer on PayPal?

If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

You can escalate a dispute to a claim any time within 20 days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

Here’s how to escalate a dispute to a claim:

  1. Go to Resolution Centre.
  2. Click View next to your case.
  3. Click Escalate to PayPal.
  4. Follow the instructions to escalate the dispute to a claim.

What happens next?

After a dispute is escalated to a claim, we'll email you with progress updates and any action or information needed by you. We can usually decide cases in 30 days or less, but sometimes it can take longer. You can always check the status of your claim by visiting the Resolution Centre.

For more information, please visit dispute resolution tips for sellers and buyers in Hong Kong.