How do I issue a refund when my PayPal account is limited?

You’ll be able to issue a refund once the limitation on your PayPal account is resolved. To resolve the account limitation, please click Go to Account Limitations in the Resolution Centre,  and complete each of the required response.

If you’re unable to resolve the account limitation right away, you may also authorise us to issue a refund on your behalf. Here’s how to send us an authorisation email:

  1. Go to Contact us.
  2. Select Payments and then Refunds in the topic menu.
  3. Click Email us at the bottom and include the following information in your message:
    • Transaction ID
    • The recipient’s name and email address
    • Amount you wish to refund
  4. Click Send.

If you're refundning the buyer for a dispute case, the dispute will be closed automatically after you issue a full refund. If you choose to issue a partial refund, the dispute will remain open and the buyer can choose to accept or refuse your partial refund offer.