What is the Message Centre in my PayPal account?

The Message Centre is a secure mailbox inside your PayPal account where you can view email communications between you and our customer services. This way, you can trust that the emails you receive are genuinely from us.

Note: At this time, not all PayPal email communications are sent through the Message Centre. Click to learn if an email you received is from PayPal.

How does the Message Centre work?
Whenever you have a message from us, you’ll also receive a notification in your own email inbox. You can check the Message Centre in the web browsers or from the mobile app.

When you reply to us through the Message Centre, you’ll be able to attach/upload files if necessary.

Messages in the Message Centre are available for 90 days from the day when they were originally sent. If you would like a copy of any messages older than 90 days, please contact us.