How do I respond to a PayPal dispute filed by my buyer?
You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute:
- Go to Resolution Centre.
- Click View under "Action" next to your case.
- Respond to the buyer and enter any relevant information (such as tracking information), and then click Send.
You have 20 days from the date that the dispute was opened to communicate with your buyer.
If you can't to come to a resolution, you can escalate the dispute to a claim. PayPal will review the claim, and decide the outcome usually within 10-14 days. You can view the case status and provide additional information in the Resolution Centre.
Learn more about disputes and claims resolution in Hong Kong.