I forgot my PayPal password. How do I reset it?

If you've forgotten the password for your PayPal Hong Kong account, but you remember your email address, here's how to regain access to your account:

  1. Go to the password reset page.
  2. Enter the email address that you registered on your PayPal account, and click Next.
  3. Select your preferred option to confirm your account ownership, and click Next.
    • If you choose to Receive an email, enter the 6-digit security code we email to you and click Continue. We may ask you to confirm your card number.
    • If you choose to Answer your security questions, enter your answers and click Confirm. We may ask you to confirm your card number.
    • You may also be given the option to Confirm through Facebook Messenger. If you choose to use this method, click Send Code, enter the 6-digit security code we send to your Messenger and click Confirm.
  4. Create a new password.


If you call to reset your password, we'll give you a 5-digit code and send you an email. Please click the link in the email and enter the 5-digit code. Then you’ll be able to create a new password and select 2 security questions for your account.

Tip: Your PayPal password should be 8-20 characters long and include at least one number or symbol (like !@#$%^).

If you couldn't remember the email address for your PayPal account, simply click Forgot your email? on the password reset page and follow the steps to recover your email address.