Can I request a new PayPal code fo confirm my card?

Yes. If you've lost or are unable to locate your confirmation code on your card statement, you can request a new one. (You can request a new code up to 2 times for a card.)

Here's how to request a new PayPal code to confirm your credit card:

  1. Go to Wallet.
  2. Click the card you want to confirm.
  3. Follow the instruction to get a new code.

When you request a new code, we'll charge your card another 15 HKD. The previous code expires and only the code generated from the altest request is valid.

This 15 HKD charge and a 4-digit PayPal code will appear on your card statement within 2 to 3 business days. The code sequence appears as PayPal*1234CODE. You'll need the first 4 digits to confirm your card. If you can't access your card transaction history or online statement, or if this 4-digit code is unavailable online, check your next paper statement or contact your bank for this code. We cannot provide you with the 4-digit confirmation code by any other method.

All charges are refunded to your card after you successfully confirm your card. Depending on your card issuer, the refund may take up to 30 days to appear on your next card statement.