Common questions about issuing refunds

Will I get my transaction fee back?

If you issue a full refund using the “Issue Refund” link, you can get back the variable portion of the transaction fee. If you issue a partial refund, a percentage of the variable transaction fee will be returned based on the amount of the refund. In either case, PayPal will retain the full fixed portion of the fee ($2.35 HKD per transaction).

Learn more about transaction fees.

My buyer says they haven’t received their refund. Why?

If your buyer used a credit or debit card to make this payment, the amount is refunded to that card. Refunds to credit or debit cards can take up to 30 days depending on the card issuer.

If your buyer used their bank account to make this payment, the refund may still be processing. It usually takes 3 to 5 days for bank payments to complete and become available in your buyer’s PayPal balance. Additional time may be needed, depending on the buyer's bank. You can find an estimated clearing date for the refund near the payment status on your Transaction Details page.

Can I cancel a refund?

Once a refund has been sent, it can’t be cancelled.