Common questions about issuing refunds

Will I get my transaction fee back?

No. When you refund a payment to your buyer, the transaction fees that you already paid when receiving the original payment won't be returned.

My buyer says they haven’t received their refund. Why?

If your buyer used a credit or debit card to make this payment, the amount is refunded to that card. Refunds to credit or debit cards can take up to 30 days depending on the card issuer.

If your buyer used their bank account to make this payment, the refund may still be processing. It usually takes 3 to 5 days for bank payments to complete and become available in your buyer's PayPal balance. Additional time may be needed, depending on the buyer's bank. To see an estimated clearing date for the refund, go to your Activity page and open the transaction details of this payment.

Can I cancel a refund?

Once a refund has been sent, it can't be cancelled.