Can I cancel a PayPal payment that I've already sent?
If the payment is already completedYou cannot cancel a payment you’ve sent if its status shows "Completed" in your Activity, because the recipient has already received or accepted your payment. Here’s what you may do in different scenarios to get your money back:
- If you have a problem with the transaction: Maybe you haven’t received the items or services you paid for, or the item you received is significantly different from the original product description. You can file a dispute and start communicating with the seller and request for a refund. Here's how:
- Go to Resolution Centre.
- Click Report a problem.
- Select the transaction ID you want to dispute, and click Continue.
- Select the issue type, and follow the instructions to file your dispute.
- If you paid the wrong person by mistake: You may contact us to help you resolve the mis-transfer. Alternatively, you can also contact the recipient directly and ask for a refund within 180 days of making your payment. To find their contact details, please go to your Activity page or tap Your activity in your PayPal app, and click on this payment.
- If the transaction wasn’t authorised by you: Maybe you spotted suspecious activities in your PayPal account possibly due to account hacking. If you didn't make this payment, please report this unauthorised transaction in the Resolution Centre from your PayPal account.
If the payment you’ve sent shows "Unclaimed" or "Pending", it means that the recipient hasn’t received or accepted it. You'll be able to cancel your payment if a "Cancel" button shows up beside it on the Activity page. If a payment remains unclaimed for 30 days, it'll be cancelled automatically and refunded to you.
If the payment is still unclaimed
Here's how to cancel a pending payment from your computer:
- Locate the pending payment on the Activity page.
- Click Cancel.
- Click Cancel Payment.
- Tap Your activity on the homescreen.
- Select the payment you want to cancel.
- Tap Cancel Payment.