Help Article

Why are my PayPal PLUS payments being declined?

Your payment can be declined for any of these reasons:
  • When a customer tries to pay with direct debit, a credit card, or a bank account that was previously registered in a PayPal account, PayPal risk analysis will probably decline the payment.
  • Our risk analysis seeks approval for payments from the card issuer or bank, which may also lead to a payment decline.
  • You can't pay yourself. If the payer is identified as "account holder" of the PayPal account, we reject payment.

For help resolving this issue or others, visit PayPal's Contact Customer Service page.
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