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Our technical support content has moved!To improve and streamline your support experience, weve: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To How do I update my Java cacerts keystore?Heres how: Go to the Symantec Primary PCA Root Certificates download page at https://www.symantec.com/page.jsp?id=roots. Locate VeriSign Class 3 Primary CA under Root 3. Right-click Download Root Now and save the linked VeriSign-Class 3-Public-Primary-Certification-Authority-G5.pem file. For this document, well be storing it in C:\temp\. Make a copy of the How do I view or edit my account information?Your profile summary contains your registered personal information while your wallet contains your financial information. To view or edit your personal information, such as your registered phone numbers, email addresses, and street addresses, please go to your Settings. To view or edit your financial information, such as your How do I update my API integration for Pro Hosted to account for the updated return URL?If youve hard-coded thePro Hosted SolutionURL in your code instead of always reading the URL from theAPI response, you should be aware that PayPal has updated the return URL in theAPI response to also support themobile template. To correct your integration, use the following instructions. There are two What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted, youll be able to log in and access the FATCA information. From your account, you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when youve: Provided all requested information, Reviewed Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can How do I update the Java SDK?If you modify SDK source code or properties files, you must rebuild the SDK to reflect these changes. Heres how to rebuild the PayPal SDK: Install the Ant build software, which the SDK uses to build itself. You can download Ant from http://ant.apache.org/. After you install the software, How do I clear my log-in information from the PayPal checkout?When you pay with PayPal, you can have PayPal remember your email address and your password on some websites. If you dont want PayPal to remember you at checkout, heres how to change your settings: Log in to your PayPal account. Click Settings(the gear icon) at the top How do I edit the information in my PayPal Payments Standard buttons?How you edit your item information depends on whether your site uses a third-party shopping cart or PayPal payment buttons. Third-party shopping carts If youre using a third-party shopping cart, refer to that carts documentation. The cart itself will control all buttons, appearance, and so on. Unencrypted buttons What is PayPal.Me?PayPal.Me is a faster, easier way to get paid through PayPal. Just share your unique PayPal.Me link with your friends or customers. They can simply tap on your link, type in the amount and confirm to pay. They dont even have to know your email address or install What happens if I don't provide the FATCA information PayPal requests?If youre a new account holder, youll be required to complete the certification we requestedto comply with FATCA within 90 days of opening your account. If the certification isnt completedwithin 90 days, youll no longer be able to send funds from, or receive funds into your account. If How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. Its restricted to select partners for approved use cases and shouldnt be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPals Developer Platform Application What FATCA documentation does PayPal collect and how do I provide it?According to FATCA, the information that we must collect may include, but isnt limited to, the account holders address and U.S. TIN (if a U.S. person) or other TIN. A business entity can be required to provide: Its country of incorporation. Its business type or classification under FATCA. What is Instant Update API and how can it help my business?PayPal Instant Update API is a feature of Express Checkout that lets customers view postage options, insurance choices and tax totals at the beginning of the checkout process. Studies show that buyers are more likely to complete checkout when more transaction details appear sooner and when there are How do I issue a refund to my buyer?You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you dont have enough funds in your PayPal balance, you wont be able to issue a refund. Heres How do I verify my account?You can use your debit card, credit card, or your bank account to verify your PayPal account. When your account is verified, the sending limit and withdrawal limit on your PayPal account will be lifted. Here's how to verify your PayPal account: Log in to your PayPal account. What does FATCA require PayPal to report?If we determine that an account is reportable under FATCA (based on its analysis of account holder information), we must either report information to the local tax authority of the account, or to the IRS if the applicable account balance has reached a certain threshold. The reportable information What reporting options are available for PayPal for Marketplaces?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. PayPal for Marketplaces provides three reports to help manage day-to-day operations How do I create a PayPal button using the Wix HTML widget?Although Wix provides its own built-in PayPal button creation tool, it has limited options and may not suit your purchase button needs. Where you need more options, you can use the Wix HTML Code widget, which lets you copy and paste your PayPal created button code into an
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