Help Article

How do I build a URL with the Case Creation IPNs?

In the Case Creation IPN, you receive a field "case_id." Use this case_id variable to construct the URLs as shown in the following examples, where the cid variable in the URL is the value of the case_id IPN variable.

Note: These examples are not live URLs.
  • Complaints example: https://www.paypal.com/us/cgi-bin/webscr?cmd=_complaint-view-details&cid=PP-000-000-000
  • Chargebacks example: https://www.paypal.com/us/cgi-bin/webscr?cmd=_chargeback-view-details&cid=PP-000-000-000
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