What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?
When you send a refund using the Issue Refund link, we deduct the total amount of your refund from your PayPal balance.
If your PayPal balance does not cover the refund:
- If you have a confirmed U.S. bank account, we'll withdraw the amount of the refund from your bank account.
- If you don't have a confirmed U.S. bank account, you won't be able to issue the refund until you add money to your PayPal balance.
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My payment is on hold due to an open dispute, claim, or chargeback. Why? The seller can use these funds to issue a refund anytime during the dispute by using the Refund link in the Transaction Details page. Once the dispute, claim, or chargeback is resolved, the remaining funds will be released. You can view the current status of an open dispute or claim in the Resolution Centre by logging in to your account.How do I issue a full refund to close the dispute? Click Refund this payment For "Refund amount," enter the amount you want to refund, and then click Continue Review your information to make sure you entered the correct refund amount, and then click Issue RefundHow do I issue a refund to my buyer? Enter the refund amount and click Continue Confirm the refund details and click Issue Refund Learn more about variable and fixed transaction feesHow do I issue refunds using PayPal Here™? Follow these steps to issue a refund for a PayPal Here™ payment: 1. Tap Sales History on the Profile page.My account is limited. How do I issue a refund? If your PayPal account is limited, you have two options to issue a refund : Option 1 - Restore the full access to your PayPal account: Go to the Resolution Centre to find out more about how to restore full access to your PayPal account.When I issue a refund, are the transaction fees returned? When you issue a refund, we'll return part of the transation fees to you. For full refunds, the fixed fee portion of the commercial transaction fees will be retained. For partial refunds , the pro-rata share of the fixed fee portion of the commercial transaction fee will be retained.How can I view the status of my refund? Enter the refund amount and click Continue Confirm the refund details and click Issue Refund Refunds will remain pending until the seller's funds have cleared their bank.How do I confirm a debit or credit card that I've linked to my PayPal account? Review the process and click OK Locate the charge and a code on your card statement PayPal will charge 15 HKD to your card.(Once you have successfullly confirmed your card, this amount is refunded back to your card.)Can I cancel a payment that I've already sent? If your payment's status is "Completed", please contact the recipient to issue a refund to you. If you didn't make this transaction or if you didn't receiveHow do I add a debit or credit card to my account? Click Link a card ... It usually takes a few minutes to receive the refund back to your card but it can take up to 30 days depending on your card issuer.Why can't I add my card to my PayPal account? Here are some issues you may encounter when you add your card: ... A debit or credit card can be linked to only one PayPal account at a time. If your card has been linked to a PayPal account before, you'll need to remove the card before linking it to a different PayPal account.How do I accept or refuse a partial refund? You can accept or refuse a partial refund in the Resolution Centre. Log in to your PayPal account. Click Resolve a problem in our Resolution CentreI have an issue with my transaction. Where can I view the status of this issue? The Resolution Centre is where buyers and sellers resolve issues . You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks and appeals.How do I issue receipts using PayPal Here™? You can email or text a receipt when you complete a payment by tapping “ Issue Receipt.” You can also re-issue a receipt by following these directions after a sale has taken place:Why is the refund status "pending"? (Buyer) If the refund is pending, the money is being transferred from the seller's bank account. This usually takes about 3-4 working days, after which you’ll receive the money and 4 to 6 days if the seller uses an eCheque.Can I reopen a closed dispute? If you purchased your item on eBay, you may be able to issue a claim with eBay if it’s been less than 60 days from the date of the transaction. Go to .What is the 1 USD (or local currency equivalent) authorisation fee? When you add a card, or update information on the credit card linked to your PayPal account, we make sure your card is still valid. We do this by temporarily holding a small amount on your card, but you will not actually be charged 1 USD (or local currency equivalent).
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