What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?
When you send a refund using the Issue Refund link, we deduct the total amount of your refund from your PayPal balance.
If your PayPal balance does not cover the refund:
- If you have a confirmed U.S. bank account, we'll withdraw the amount of the refund from your bank account.
- If you don't have a confirmed U.S. bank account, you won't be able to issue the refund until you add money to your PayPal balance.
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How do I withdraw my PayPal balance in different currencies? You can only withdraw from one currency balance at a time. To withdraw the total amount of funds in your PayPal account, you need to transfer all funds to one balance in HK or US dollars.How do I issue a refund to my buyer? You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance . Therefore, if you don't have enough funds in your PayPal balance, you won't be able to issue a refund.What are reserves? Why is there a reserve on my PayPal account? What are the types of reserves? : A specific minimum amount of balance is set aside in your PayPal account at all times. ... We may hold $1000 in your account all at once, or hold a percentage of each day's sales until the total reaches $1000.How do I convert my PayPal balance to a different currency? Click Manage currencies Enter the amount you want to convert under the Currency Exchange column. Choose the new currency.Why was money automatically transferred from my bank account or credit card to my PayPal balance? You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD). Here’s how to review and update your settings: Log in to your PayPal account.What is PayPal Seller Protection? PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal Account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal Accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorized transactions or for items not received, PayPal will cover the full amount of your eligible transaction and waive the chargeback fee if applicable.Why is my PayPal account balance negative? If a buyer's or sender's transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal . PayPal sellers are not automatically protected against transaction reversals, such as chargebacks.Where can I find PayPal's currency exchange rates? Log in to your PayPal account. Click PayPal balance at the left side of the page.Why has my PayPal code expired? A new PayPal code can be requested up to 2 times. All corresponding charges are refunded to your PayPal balance within 24 hours after you've entered the latest PayPal code online.How do I withdraw money from my PayPal account balance? Click Withdraw money under your PayPal balance . Select a withdrawal method, then follow the instructions to complete your withdrawal.What does FATCA require PayPal to report? If we determine that an account is reportable under FATCA (based on its analysis of account holder information), we must either report information to the local tax authority of the account, or to the IRS if the applicable account balance has reached a certain threshold. The reportable information generally consists of customer information (e.g. name, address, and tax identification number (TIN) and account balance information. FATCA requires reporting on an annual basis in most jurisdictions.My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected? No. Payments that aren't flagged for Payment Review follow the normal Seller Protection guidelines. For full details about the eligibility requirements of PayPal Seller Protection, click LegalHow do I know if an email is from PayPal? You see your name or your business name in the email subject line or the email body. We always address you by your full name or your business name as registered on your PayPal account. We’ll never use generic greetings like "Dear user" or "Hello PayPal member".I have a problem with a purchase I made via PayPal. How do I open a dispute? Follow the instructions to escalate the dispute to a claim. PayPal Buyer Protection If you meet the requirements of in Hong Kong, we’ll reimburse you for the full purchase price of the item plus the original shipping costs.Why was I charged several times for verification? If you've requested the PayPal code more than once, there will be more than one corresponding fee on your card statement. All the charges are refunded into your PayPal balance within 24 hours, after you enter your latest PayPal code online and confirm your card.How do I resolve a negative balance? Click Add money under your PayPal balance on the left side. Choose one option to add funds to your account.How do I change the payment method when I make a payment? The payment method you selected will be used after your PayPal balance .How do I withdraw money to my bank account from my PayPal Here™ sales? You can withdraw money from your PayPal balance to a bank account linked to your PayPal account. Here’s how:Which currency can I use to top up? If you want to send a payment in a currency other than Hong Kong Dollars, you must first top up your account in Hong Kong Dollars. After you got the money in your PayPal balance , you can click ‘Currency converter’ to exchange your PayPal balance for the currency you want.
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