Money was taken from my PayPal account by a merchant. How did this happen?
You may have entered into a Billing Agreement with PayPal allowing this merchant to withdraw funds from your PayPal account.
To see which Billing Agreements are in effect for your PayPal account:
- Log in to your PayPal account.
- Click Settings (the gear icon) on the top right corner of the page
- Click Payments.
- Click Manage pre-approved payments under “Pre-approved payments”.
- Select the Billing Agreements.
Note: If you did not enter into an agreement, report the problem to the Resolution Centre.
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How do I add money to my PayPal account from my bank account?You don't need to have money in your PayPal account to make a payment. As long as you've linked a credit or debit card, you can start paying with PayPal. If you want to top up your PayPal account with your bank account, you can do so from a confirmed bank How do I withdraw money from my PayPal account balance?You can withdraw balance from your PayPal account to your bank account opened in Hong Kong or U.S. Here's how to withdraw money from your PayPal account: Go to Summary. Click Withdraw money under your PayPal balance. Select a withdrawal method, then follow the instructions to complete your withdrawal. Withdrawals Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your local bank account.How do I find my Secure Merchant ID on my PayPal account?Each PayPal account has an unique merchant account ID. When you create a payment button, you can choose to display your merchant account ID instead of your primary email address. This way your email address won't be visible to spammers. You can find your merchant account ID under "Account options" in your Settings. How do I remove a bank account from my PayPal account?Here's how to remove a bank account from your PayPal account: Go to Wallet. Click on the bank account you want to remove. Click Remove Bank Account. Please note that if you're removing your primary bank account and you have other bank accounts linked to PayPal, you must choose How do I issue a refund to my buyer from my PayPal account??You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal Hong Kong account, you won't be able to issue a Why was money automatically transferred from my bank account or credit card to my PayPal balance?You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD). Here’s how to review and update your settings: Log in to your PayPal account. Click Settings at the top of the page. Click My account settings. Click Update beside 'My How do I replace my email address in a non-hosted, unencrypted PayPal button with my Merchant Account ID?Here's how: Log in to your PayPal account. Click Profile > Profile and settings.. Ensure you are on the My business info option in left column. Copy your Merchant Account ID. Open the HTML code of the PayPal button in your website and replace your PayPal account email Can I request money from someone who does not have a PayPal account?Yes. Recipients receive an email notification prompting them to sign up for an account. This feature is available for the following Website Payments buttons: Buy Now and Add to Cart buttons. Recipients can pay you with their credit cards through PayPal if you are a merchant.Why did the withdrawal to my bank account fail?Most of the time, withdrawals fail because the information you entered when you linked your bank account doesn’t match the information your bank has about you. For example, the name on your PayPal account must match the name on your bank account. If your name is James Patrick Can customers pay with PayPal across all merchants in my marketplace, if some merchants don't have PayPal accounts?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, but a merchant without an account must complete PayPal signup My dispute has been resolved. Can I close it from my PayPal account?You can close a dispute if you’ve reached a resolution with your seller. However, make sure that you’re 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it can't be reopened or escalated to a claim. For example, if the seller I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?If you received a payment notification from PayPal that means someone has sent you a payment through PayPal. You can accept this payment by signing up for a PayPal account with the same email address you received the notification. Simply click Sign Up at the top of the PayPal page and follow the instructions. Why didn't I get reports on my PayPal account activity?Issue PayPal hasn't generated reports on your account's activity. Cause System issues at PayPal can delay or prevent report delivery. Solution PayPal generates reports and puts them on the PayPal website or the Secure FTP Server generally by 12:00 P.M. daily, in the leading time zone of the Can I receive money before my PayPal account is Verified?Yes. Once you've confirmed your email address and your PayPal account is activated, you can start receiving payments without being Verified. There is no receiving limit using PayPal. However, before you become Verified, there is a limit to the amount of money you can withdraw from your PayPal How do I confirm my US bank account?When you add a US bank account, PayPal will make two deposits for amounts between $0.01 and $0.99 USD to your bank account. You should see the deposits in your bank account in two to four business days. To confirm your bank account, first find out the How do I close my PayPal account?You won’t be able to re-open your PayPal account once it's closed. Any pre-approved payments or incomplete transactions will be cancelled. You'll need to withdraw any balance and resolve any issues or limitation before you can close your account. Here’s how to close your account: Go to your How do I verify my PayPal account?Verifying your PayPal account helps make PayPal even safer for everyone. By getting verified, you'll not only gain more credibility with your sellers and buyers, but also remove the withdrawal limit on your account. To see the current status of your account, please click See how much you can How do I add a bank account to my PayPal account?Here's how to add your Hong Kong or US bank account to your PayPal account: Go to your Wallet. Click Link a bank account under "Bank accounts". Select the country of your bank, and fill out the rest of the form. Follow the instructions. You can link up to
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