Money was taken from my PayPal account by a merchant. How did this happen?
You may have entered into a Billing Agreement with PayPal allowing this merchant to withdraw funds from your PayPal account.
To see which Billing Agreements are in effect for your PayPal account:
- Log in to your PayPal account.
- Click Settings (the gear icon) on the top right corner of the page
- Click Payments.
- Click Manage pre-approved payments under “Pre-approved payments”.
- Select the Billing Agreements.
Note: If you did not enter into an agreement, report the problem to the Resolution Centre.
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How do I add money to my PayPal account from my bank account?You dont need to have money in your PayPal account to make a payment. As long as youve linked a credit or debit card, you can start payingwith PayPal. If you want totop up your PayPal account with your bank account, you can do sofrom a confirmed bank How do I withdraw money to my bank account from my PayPal Here™ sales?You can withdraw money from your PayPal balance to a bank account linked to your PayPal account. Here’s how: 1.Tap “PayPal Balance” on the “Profile” page.2.Tap “Withdraw Funds.”•You can only withdraw funds in your primary currency.3.Select the bank account you would like to withdraw the money to.4.Enter the How do I withdraw money from my PayPal account balance?Heres how to withdraw money from your PayPal account to your bank account: Log in to your PayPal account. Click Withdraw money under your PayPal balance. Select a withdrawal method, then follow the instructions to complete your withdrawal. Withdrawals can take 3 to5 working days to post to Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your local bank account.How do I remove a bank account from my PayPal account?Heres how to remove a bank account from your PayPal account: Go toWallet. Click on the bank account you want to remove. Click Remove Bank Account. Please note that if youre removing your primary bank account and you have other bank accounts linked to PayPal, you must choose Why was money automatically transferred from my bank account or credit card to my PayPal balance?You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD). Heres how to review and update your settings: Log in to your PayPal account. Click Settings at the top of the page. Click My account settings. Click Update beside My How do I replace my email address in a non-hosted, unencrypted PayPal button with my Merchant Account ID?Heres how: Log in to your PayPal account. Click Profile Profile and settings.. Ensure you are on the My business info option in left column. Copy your Merchant Account ID. Open the HTML code of the PayPal button in your website and replace your PayPal account email address Can I request money from someone who does not have a PayPal account?Yes. Recipients receive an email notification prompting them to sign up for an account. This feature is available for the following Website Payments buttons: Buy Now and Add to Cart buttons. Recipients can pay you with their credit cards through PayPal if you are a merchant.Why did the withdrawal to my bank account fail?Most of the time, withdrawals fail because the information you entered when you linked your bank account doesnt match the information your bank has about you. For example, the name on your PayPal account must match the name on your bank account. If your name is James Patrick Can customers pay with PayPal across all merchants in my marketplace, if some merchants don't have PayPal accounts?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, but a merchant without an account must complete PayPal signup How do I verify my account?You can use your debit card, credit card, or your bank account to verify your PayPal account. When your account is verified, the sending limit and withdrawal limit on your PayPal account will be lifted. Here's how to verify your PayPal account: Log in to your PayPal account. Why did I get error 10002 “Merchant Authentication failed” when initiating checkout on my site?Issue PayPal returned error code 10002. Causes Either you submitted incorrect API credentials, or youre using the wrong credentials for the PayPal environment youre currently in. Solutions Perform the following checks: Check that you specified your API credentials correctly, with no misspellings or other errors. If youre working I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?If you received a payment notification from PayPal that means someone has sentyoua payment through PayPal. You can acceptthispayment by signing up for a PayPal account with the same email address you received the notification. Simply clickSign Upat the top of the PayPal pageand follow the instructions. For Our technical support content has moved!To improve and streamline your support experience, weve: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To Why didn't I get reports on my PayPal account activity?Issue PayPal hasnt generated reports on your accounts activity. Cause System issues at PayPal can delay or prevent report delivery. Solution PayPal generates reports and puts them on the PayPal website or the Secure FTP Server generally by 12:00 P.M. daily, in the leading time zone of the What's the difference between Standard Rate and Merchant Rate?The Standard Rate is the basic transaction fee for sellers receiving payments through PayPal. Merchant Rates are determined based on sales volume from the previous calendar month. Here's how you can view the Merchant Rate Criteria and apply for the Merchant Rate: Log in to your account. Click How do I confirm my US bank account?When you add a US bank account, PayPal will make two deposits for amounts between $0.01 and $0.99 USD to your bank account. You should see the deposits in your bank account in two to four business days. To confirm your bank account, first find out the amounts How do I close my PayPal account?You wont be able to re-open your PayPal account once its closed. Any pre-approved payments or incomplete transactions will be cancelled. Youll need to withdraw any balance and resolve any issues or limitation before you can close your account. Heres how to close your account: Go to your How do I confirm my bank account?We confirm your bank account by sending 2 small deposits (each between $0.01 and $0.99 HKD) to the bank account you want to confirm. You first need to add your bank account to PayPal account. Heres how: Log in to your PayPal account. ClickWalletnear the top of the
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