Money was taken from my PayPal account by a merchant. How did this happen?
You may have entered into a Billing Agreement with PayPal allowing this merchant to withdraw funds from your PayPal account.
To see which Billing Agreements are in effect for your PayPal account:
- Log in to your PayPal account.
- Click Settings (the gear icon) on the top right corner of the page
- Click Payments.
- Click Manage pre-approved payments under “Pre-approved payments”.
- Select the Billing Agreements.
Note: If you did not enter into an agreement, report the problem to the Resolution Centre.
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How do I cancel a recurring payment, subscription or automatic billing agreement I have with a merchant? Here's how: Log in to your PayPal account . Click SettingsI have a website and I want to start accepting payments online. How do I do this? If you already have a website, use PayPal Website Payments to accept debit card, credit card and bank account payments - all through one provider. You don't need a separate merchant account and gateway. Since you eliminate separate agreements for each payment method, you save time and money.How do I view, modify, or cancel my pre-approved payments? “Pre-approved payment” allows you to authorize a merchant to charge funds from your PayPal account based on the cycles or schedules you’ve agreed with your merchants . To view, modify, or cancel your pre-approved payments, simply follow the steps below: SettingsCan I request money from someone who does not have a PayPal account? Recipients can pay you with their credit cards through PayPal if you are a merchant .What's the difference between Standard Rate and Merchant Rate? Log in to your account . Click Fees at the bottom of the page.What are the fees for PayPal accounts? There’s no fee to use PayPal to purchase goods or services. However, if you are a merchant and receive payments for goods or services (such as from selling an item on eBay), a fee will be incurred.How do I upgrade to a Business account? If you're a merchant, you can use a Business account to sell online under your business name. Here's how to upgrade from a Personal account to a Business account: Log in to your PayPal account. ... under "Account options". Follow the instructions on the page.What are some reasons why my payment would be held? Account tenure ... Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputesHow do I withdraw money from my PayPal account balance? Select a withdrawal method, then follow the instructions to complete your withdrawal. Withdrawals can take 3 to 5 working days to post to your bank account. Note:How do I add a debit or credit card to my account? When you add a card, you may be notified of a 1 USD charge to your card. The charge on your card is temporary to confirm if your card is ready to use with PayPal. It usually takes a few minutes to receive the refund back to your card but it can take up to 30 days depending on your card issuer.How do I confirm a debit or credit card that I've linked to my PayPal account? You’ll need to find the code on your card statement and enter it on the PayPal website. The charge will be refunded to your card once the card is confirmed or if the 4-digit code is left unused for 75 days. Depending on your card issuer, the refund may take up to 30 days to appear on your card statement.How long will it take to restore my account access? To view the status of your case, log in to your PayPal account and click Resolution Centre at the top of the page.I do not have a PayPal account. How do I cancel a chargeback? To cancel a chargeback, you must sign up for a PayPal Account . Here's how:How do I verify my account? You can use your debit card, credit card, or your bank account to verify your PayPal account . When your account is verified, the sending limit and withdrawal limit on your PayPal account will be lifted. Here's how to verify your PayPal account:How do I add additional email addresses to my account? You can add up to 7 email addresses to your PayPal account . Each email address can be added to one PayPal account at a time.If I used PayPal but don't have a PayPal account, how can I view my transaction history? When you sign up for a PayPal account , you can view purchases you made as an unregistered PayPal user as long as you sign up with the same email address and credit card used for the previous transactions.My account is limited. How do I issue a refund? If your PayPal account is limited, you have two options to issue a refund: Option 1 - Restore the full access to your PayPal account: Go to the Resolution Centre to find out more about how to restore full access to your PayPal account.How do I close my PayPal account? You won’t be able to re-open your PayPal account once it's closed. Any pre-approved payments or incomplete transactions will be cancelled. You'll need to withdraw any balance and resolve any issues or limitation before you can close your account.How do I Top Up my PayPal account? Here’s how to Top Up your PayPal account: Log in to your PayPal account . Click Top Up
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