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Who is impacted by FATCA? Pursuant to FATCA, we also review existing account holder records to ensure that the account holder’s status (as a U.S. person or a non-U.S. person) is properly documented for FATCA purposes. In some cases, as a result of this review we may request additional documentation from the account holder.How does PayPal support crowdfunding? We support crowdfunding by offering a more convenient and secure way to accept payments, helping you make your idea a reality. We do all the following to help you have a successful campaign: Engage you early in the process.Is PayPal Mobile App available? If you’re having issues downloading the app, please contact the technical support of the app store on your mobile device for further assistance .Why is the payment I received under review? PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. This review can take up to 24 hours.How long will it take to investigate my claim? In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint. In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.How can I resolve a claim filed against me? After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options. To resolve a PayPal claim, follow these steps: Log in to your PayPal account.How do I download my transaction history? We keep a record of all your PayPal transactions. You can download your transaction history into Quicken, QuickBooks, or as a comma-delimited or tab-delimited file. A comma-delimited or tab-delimited file can be opened in any spreadsheet program, such as Microsoft Excel.How do I change the name on my PayPal account? We can help you change the name on your account if it's misspelled or if you've legally changed your name. However, it is not possible to change the name on your account to another person's name.Why do I have to link and confirm my debit or credit card? Linking and confirming your debit or credit card helps protect your account: It increases security within the PayPal community. It confirms your identity and verifies that you own the card associated with your PayPal account.What is Return Shipping on Us and how do I activate it? The PayPal Refunded Returns service can help to cover the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, clickWhat is Geo-location and how do I turn it on in my iPhone? Geo-Location uses the iPhone’s Location Services to determine where payments are processed. Knowing where a payment took place helps customers recognise their transactions. In order to accept payments with PayPal Here™ you must have Location ServicesWhat is Payment Review? Payment Review is an early warning system designed to help protect sellers from fraudulent payments. It's automatic and you don't have to sign up for it.How long will it take to restore my account access? You can help speed up the review process by completing the steps listed in the Resolution Centre. Once you’ve done this, we’ll review the case and send you an email with the outcome of the review.What are micropayments? To sign up for the micropayments, please contact our Customer Service by clicking Help at the bottom of any PayPal page.Is it ok to offer rewards to campaign donors? Yes, you can give rewards to donors. Rewards should be related to your campaign or can be promotional items such as mugs, t-shirts, or calendars. Clearly defining your campaign, adding disclaimers to your website and marketing material will help you to launch a successful campaign.What are disputes and claims? You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Centre. After you open a dispute, you can exchange messages with your seller to work out the problem.What if I failed to confirm my debit or credit card? If you would like to use a card that has been disabled, please contact us so that we can help you reset it. Once you have re-added the credit card, you can enter your PayPal code again.
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