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Help Centre > My Account/Account status > My account is limited. How do I issue a refund?

My account is limited. How do I issue a refund?

If your PayPal account is limited, you have two options to issue a refund:

Option 1 - Restore the full access to your PayPal account:

Go to the Resolution Centre to find out more about how to restore full access to your PayPal account.

Option 2 - Write an Authorisation email:

  1. Click Email customer support.
  2. Follow the steps and make sure to provide the information below:
    • Transaction ID.
    • Name and email of the recipient.
    • Amount you wish to refund.

If you choose to issue a full refund, the dispute closes automatically. If you choose to issue a partial refund, the dispute doesn't close and you need to contact your buyer to solve the transaction issue.

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