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Help Centre > My Account/Account status > What does it mean if my account access is limited?

What does it mean if my account access is limited?

When your account access is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money.

Most of the time, you can fix this by visiting the Resolution Centre and providing some information. Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre near the bottom of the page.

After you complete all the required responses for this limitation, we’ll review the case and email you with an update usually within 3 business days. As soon as we’ve confirmed that the necessary steps are completed, the limitation will be removed from your account.

Depending on the complexity of your specific case, sometimes the review may take longer. Please refer to our email updates on your case, or track your case status in the Resolution Centre.

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