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My dispute has been resolved. Can I close it from my PayPal account?You can close a dispute if you’ve reached a resolution with your seller. However, make sure that you’re 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it can't be reopened or escalated to a claim. For example, if the seller Why has my credit or debit card been charged twice?Duplicate charges may be the result of sending a payment multiple times; for example, if you clicked the Send Money button several times. If the duplicate charge is the result of multiple payments that you made, the charges will not be credited to your card. You will need How do I know my money request or invoice has been paid? After your money request or invoice has been paid: We email you to let you know it has been paid. The Status of the invoice or money request changes to Paid in your transaction history. The money appears in your balance. What if I failed to confirm my debit or credit card?If the PayPal code is entered incorrectly 5 times, the credit card is disabled from the PayPal system. If you would like to use a card that has been disabled, please contact us so that we can help you reset it. Once you have re-added the credit card, Why can't I add my card to my PayPal account? Here are some possible reasons why you failed to add your card: A card can be added to only one PayPal account at a time. If your card has been added to another PayPal account, you can remove the card or use another card before trying again. Your Why am I suspended from PayPal Seller Protection? How do I become eligible again?To ensure a safer transaction environment, we review all accounts and activities in our system regularly. On rare occasions, we may suspend some sellers’ eligibility for PayPal Seller Protection if there’s a higher than usual risk associated with their accounts, which may be attributed by their volume of Why hasn't my money been deposited into my bank account? It has been more than five to seven working days.It can take up to 7 working days for your money to get to your bank account. If it’s been longer than 7 working days, your bank may have had a problem with your request. Common problems include an incorrect account number or sort code, or a bank Which cards can I use with my PayPal account?You can use Visa, MasterCard, or American Express to make payments through PayPal. Debit cards displaying a MasterCard, Visa or American Express logo are accepted too. A debit or credit card can be registered to only one PayPal account at a time. For security reasons, you can only Can I reopen my PayPal account?No, once you close your PayPal account, it cannot be reopened. You can open a new account, but it won't include your previous transaction history.Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your local bank account.Why did I get result code 12 (TSYS platform)?Issue PayPal presented result code 12 - Declined. Causes Multiple issues, explained in the next few paragraphs, can produce this result code: The amount of the transaction exceeds the available credit on the credit card. The processor account information is incorrect. The card-issuing bank requests that the card Why has my PayPal code expired? When you request another PayPal code, a new 4-digit code is generated and the previous one expires. You need to use the new PayPal code to confirm you card. A new PayPal code can be requested up to 2 times. All corresponding charges are refunded to your How do I issue receipts using PayPal Here™?You can email or text a receipt when you complete a payment by tapping “Issue Receipt.” You can also re-issue a receipt by following these directions after a sale has taken place: Tap Sales History on the Profile page.Find the transaction you would like to reissue a receipt How do I issue refunds using PayPal Here™?Follow these steps to issue a refund for a PayPal Here™ payment: 1. Tap Sales History on the Profile page.2. Find the transaction you would like to refund and tap it. 3. Tap Refund.4. Enter the refund amount, and tap Refund.Why can't I send money through PayPal with my credit card?These could be some of the reasons why you weren't able to make a PayPal payment using your credit card: Your card issuer might be having technical issues that prevent us from requesting an authorisation on your card. Your card issuer might block the payment for security reason as Can I request a new PayPal code?Yes. If you've lost or are unable to locate your confirmation code, you can request a new one. Here's how to request a new PayPal code to confirm your credit card: Go to Wallet. Click the card you want to confirm. Follow the instruction to get a new Do I need to confirm all cards in my PayPal account?Here's why you should confirm every card you add to your PayPal account: Linking and confirming your card limits the risk of stolen cards and fake identities. Once you confirm your card, the sending limit on that card is removed. What is the PayPal code and how can I find it?When you link and confirm your debit or credit card, we generate a unique 4-digit code: the PayPal code. It will show on your card statement and you will need to enter it online. Since only the owner of the card has access to the statement and to Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can
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