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Why has my credit or debit card been charged twice?Duplicate charges may be the result of sending a payment multiple times; for example, if you clicked the Send Money button several times. If the duplicate charge is the result of multiple payments that you made, the charges will not be credited to your card. You will need My dispute has been resolved, can I close the dispute?You can close a dispute, however make sure that you are 100% satisfied that the dispute is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute How do I know my money request or invoice has been paid? After your money request or invoice has been paid: We email you to let you know it has been paid. The Status of the invoice or money request changes to Paid in your transaction history. The money appears in your balance. Can I withdraw money from my PayPal account to my credit card?No. You can only withdraw money from your PayPal account to your local bank account.How do I confirm a debit or credit card that I've linked to my PayPal account?To confirm your credit card, we’ll charge your card 15 HKD to generate a unique 4-digit PayPal code on your card statement. You’ll need to find the code on your card statement and enter it on the PayPal website. The charge will be refunded to your card once Why hasn't my money been deposited into my bank account? It has been more than five to seven working days.It can take up to 7 working days for your money to get to your bank account. If it’s been longer than 7 working days, your bank may have had a problem with your request. Common problems include an incorrect account number or sort code, or a bank Can I place PayPal in a Frame or iFrame on my site?PayPal allows its payment pages to appear inside a frame for only the following products: PayPal Digital Goods PayPal Payments Advanced PayPal Payments Pro PayPal Payments Pro Hosted Solution Due to security concerns involving iFrame, the browser you use must be current and secure for iFrame use. Transactions How can I use the PayPal Here™ app to process a cash payment?You can process cash payments without incurring a fee. Here’s how: 1. Select the PayPal Here™ app on your iPhone or Android phone.2. Select Cash as the Payment Method.3. Add a Discount amount if applicable (% or flat amount).4. Add a tip if required.5. Your customer then pays you the due amount in Why has my PayPal code expired? When you request another PayPal code, a new 4-digit code is generated and the previous one expires. You need to use the new PayPal code to confirm you card. A new PayPal code can be requested up to 2 times. All corresponding charges are refunded to your Can I reopen my PayPal account?No, once you close your PayPal account, it cannot be reopened. You can open a new account, but it won't include your previous transaction history.How do I withdraw money to my bank account from my PayPal Here™ sales?You can withdraw money from your PayPal balance to a bank account linked to your PayPal account. Here’s how: 1. Tap “PayPal Balance” on the “Profile” page.2. Tap “Withdraw Funds.”• You can only withdraw funds in your primary currency.3. Select the bank account you would like to withdraw the money to.4. Enter the Why can't I add my card to my PayPal account?Here are some issues you may encounter when you add your card: Your card might not be compatible with the PayPal system. Find out the cards you can use with your PayPal account. If your card doesn't have a card verification code (usually a 3-digit code on the How do I check Payment Status on my PayPal Here™ app?Tap Sales History on the Profile page. • Green tick icon shows the payment has processed correctly• Clock icon shows that the payment is Pending or In Progress• X icon shows the payment was denied, failed, cancelled, reversed or expired.• Blue arrow icon show the payment has been partially refunded, fully refunded What information about PayPal Here should I include in my support ticket?When submitting a support ticket concerning PayPal Here, it's important to provide as much detailed information as possible. The more details you provide describing your question or problem, the more quickly we can pinpoint the specifics of your issue and respond. The information in your support ticket should What options do I have to automate my order management?PayPal uses four different methods to return payment data to you automatically after a payment is completed (excluding automatic email notifications): Payment Data Transfer (PDT) and Instant Payment Notification (IPN). IPN. POST transaction details to the Return page (URL). PDT. Method 1: PDT and IPN The PDT/IPN method Why was money automatically transferred from my bank account or credit card to my PayPal balance?You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD). Here’s how to review and update your settings: Log in to your PayPal account. Click Settings at the top of the page. Click My account settings. Click Update beside 'My When I use my credit card or debit card to make payments, will I get charged a cash advance fee? No. When you use your credit or debit card to make payments, you will not be charged a cash advance fee to pay for eBay items, Services, Auction Goods (non-eBay) or other Goods. For these types of transactions, PayPal charges your credit or debit card only for the transaction amount. How do I change the expiry date of my debit or credit card?Here's how: Log in to your PayPal account. Click Wallet near the top of the page. Click on the card you'd like to update. Click Edit below the card. Update your information and click Save. How do I add a debit or credit card to my account?You can add a Visa, MasterCard, American Express or Discover credit card to your PayPal account. Here's how: Log in to your PayPal account. Click Wallet near the top of the page. Click Link a card under "Credit cards". Enter your information. Click Save. Note: When you add a
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