When will the hold on my eBay payment be released?
If your account is subject to payment holds, the best way to get your funds released is to post quickly and use a postal service that provides tracking and delivery confirmation. Typically, you can access your payments in 21 days or even sooner if you follow good shipping practices:
- If you mark the item as shipped and provide tracking information in “My eBay”, your payment should be released 3 days after your latest estimated delivery date.
- If you mark the item as shipped but don’t provide tracking information in “My eBay”, your payment should be released 7 days after your latest estimated delivery date.
- If you fulfil the order, but don’t mark the item as shipped and provide any shipping information, your payment should be released after 21 days, as long as your buyer doesn’t report a problem with the transaction.
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When I authorise a payment, what funding sources will be used to capture the funds?When the merchant captures the authorisation, the currency in which the item is priced is used first. If this currency is not sufficient, your primary balance will be used to fund the transaction. The exchange rate used to convert your balances to the seller's designated currency is whatever Will an email be sent to my buyer when I cancel a Money Request/Invoice?No. To avoid confusion, no cancellation email will be sent when you cancel a Money Request or Invoice.Will the PayPal SDKs work on my server?The SDKs should be compatible as long as your server supports the languages in which the kits are available. Except for the .NET SDKs, the kits themselves aren't server-specific.Why did I get the error "Account not found. Unilateral receiver not allowed in chained payment is restricted" when testing the chained payment on my site?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal presented an "Account not found. Unilateral receiver not allowed" error message. Cause This usually occurs when the My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are How will PayPal let me know when a payment is under Payment Review?You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page. If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending What are some reasons why my payment would be held?In deciding whether to apply payment holds, PayPal reviews many factors including: Account tenure Transaction activity Business type Past customer disputes Overall customer satisfaction. Holds are typically placed on: New sellers or sellers who have limited selling activity - until they build up a history of successful transactions When I use my credit card or debit card to make payments, will I get charged a cash advance fee? No. When you use your credit or debit card to make payments, you will not be charged a cash advance fee to pay for eBay items, Services, Auction Goods (non-eBay) or other Goods. For these types of transactions, PayPal charges your credit or debit card only for the transaction amount. How do I change the payment method when I make a payment?When making a payment, you can change your payment method by clicking More funding options under Payment Method on the Review page. On the next page, select the payment method you want and click Continue. The payment method you selected will be used after your PayPal balance.Why did I get error 10002 “Merchant Authentication failed” when initiating checkout on my site?Issue PayPal returned error code 10002. Causes Either you submitted incorrect API credentials, or you're using the wrong credentials for the PayPal environment you're currently in. Solutions Perform the following checks: Check that you specified your API credentials correctly, with no misspellings or other errors. If you're working What errors can be produced when using PayPal APIs?For a complete list of API error codes, see the API Error and Warning Codes page on the PayPal Developer Portal.How do I change the name on my PayPal account?We can help you change the name on your account if it's misspelled or if you've legally changed your name. However, it is not possible to change the name on your account to another person's name. Here’s how to change your name: Go to your Settings. Click Edit beside "Name". How do I avoid the "Fax outstanding documentation" message when creating my Sandbox business account?Issue PayPal returned the "Fax outstanding documentation" error message when you set up your Sandbox business account. Cause Setting up a business account in the Sandbox requires a distinct SSN (Social Security Number). Entering a non-distinct SSN can trigger the message. Solution Here's how to avoid this message Why did I get the error "Your session has timed out" when making a payment with PayPal Payments Standard buttons?Issue The PayPal system dropped your connection, or "timed out," after five minutes of inactivity. Causes If the system times out in fewer than five minutes, the cause may be loss of secure connection. This usually occurs due to: Internet congestion. Your browser's cookies or cache. Use of Why did I get the error "Subscription Profiles not supported by Recurring Payment APIs" when updating Recurring Billing?Issue A PayPal error message reported problems with subscription button profile IDs. Cause The basic Subscription button profile IDs aren't supported by the GetRecurringPaymentsProfileDetails API. This API works only for subscriptions or Recurring Payment Profiles created via the CreateRecurringPaymentsProfile API and through Express Checkout (our API-based checkout solution). Why did I get the error "Sorry, your last action could not be completed" with my Yahoo store?Cause This error can occur because you're using URL masking or framing, or have a Yahoo Store with domain forwarding enabled. Solution Find the following line in the HTML code of your PayPal Standard button: <form action="https://www.paypal.com/cgi-bin/webscr" method="post"> Add target="paypal" to that line, so that it matches Does my certificate need to be installed in the ISP server's certificate store to enable ASP.NET web applications?Yes, you need to have the .p12 file installed in your Local Machine keystore, or else ASP.NET web applications won't be able to connect to PayPal's secure API server. This is something you need to discuss with your host. If they won't install this for you, you may Why did I get the error "Vital TSYS Registration Error - No match in database" when activating my Payflow Pro account?Issue PayPal presented the error message, "TSYS Registration Error - No match in database" while activating your account. Cause Your merchant bank didn't send the merchant account data to TSYS by your merchant bank, so no match was found in the PayPal database. Solution Here's how to resolve Do I need to change the file extension for my cert_key_pem.txt file to .pem for it to be recognized as PEM format?No, the issued cert_key_pem.txt file you download from PayPal is ready for immediate use. You won't need to manually change the file extension for it. Note: This file contains both your public certificate and your private key. It should remain unaltered and be stored in a secure location
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