How long will it take to investigate my claim?
In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint.
In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.
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How long will it take to restore my account access?The time it takes depends on your specific case. For the most accurate estimate, please consult any emails we sent you about your case. To view the status of your case, log in to your PayPal account and click Resolution Centre at the top of the page. You Which email address will my buyers send payments to?When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing. When a buyer uses the send money flow from their PayPal account, I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. Here’s how to escalate a dispute to a claim: Go to Resolution Will an email be sent to my buyer when I cancel a Money Request/Invoice?No. To avoid confusion, no cancellation email will be sent when you cancel a Money Request or Invoice.Why is it important to renew my API Certificate?API Certificates are used to authenticate you to PayPal APIs. If your Certificate expires, PayPal can't authenticate you as a valid API user. As a result, you won't be able to process any transactions via the APIs. If your Certificate has expired, you can renew or change your When I use my credit card or debit card to make payments, will I get charged a cash advance fee? No. When you use your credit or debit card to make payments, you will not be charged a cash advance fee to pay for eBay items, Services, Auction Goods (non-eBay) or other Goods. For these types of transactions, PayPal charges your credit or debit card only for the transaction amount. How long is the IPN timeout length?PayPal's Instant Payment Notification (IPN) system expects your web server to send an HTTP 200 response when the IPN is sent to your IPN script. If your server doesn't respond after a certain amount of time, the IPN system then re-posts the IPN to your script. The amount My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are How do I view the status of my PayPal dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Here’s how: Go to Resolution Centre. Click Open Cases to find your case. The case status is shown under the “Status” section. Click the case to display the status details. If you can’t Why hasn't my money been deposited into my bank account? It has been more than five to seven working days.It can take up to 7 working days for your money to get to your bank account. If it’s been longer than 7 working days, your bank may have had a problem with your request. Common problems include an incorrect account number or sort code, or a bank What is Geo-location and how do I turn it on in my iPhone? Geo-Location uses the iPhone’s Location Services to determine where payments are processed. Knowing where a payment took place helps customers recognise their transactions. In order to accept payments with PayPal Here™ you must have Location Services turned on in your iPhone menu.Location Services can be found in What is Instant Update API and how can it help my business? PayPal Instant Update API is a feature of Express Checkout that lets customers view postage options, insurance choices and tax totals at the beginning of the checkout process. Studies show that buyers are more likely to complete checkout when more transaction details appear sooner and when there are What is the Payouts API and how do I enable it on my account?The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a single API call. You can specify the recipients by using their PayPal email addresses, phone numbers, or encrypted How do I whitelist my server’s IP address so it can access PayPal APIs?PayPal doesn't require merchants to whitelist specific IP addresses to access PayPal Classic or REST APIs. However, PayPal does offer optional IP address whitelisting features for Payflow Pro and PayPal Manager. Whitelist access to Payflow Pro To increase security, you can specify up to 16 different IP addresses Do I need to change the file extension for my cert_key_pem.txt file to .pem for it to be recognized as PEM format?No, the issued cert_key_pem.txt file you download from PayPal is ready for immediate use. You won't need to manually change the file extension for it. Note: This file contains both your public certificate and your private key. It should remain unaltered and be stored in a secure location What information will you need about my crowdfunding campaign?In some circumstances, you or your organisation may need to submit additional information so we can verify your campaign. Some examples of this may include: Full legal name Residential Address or documents to verify it Business or trading address or documents to verify it Date of Birth Government Will the PayPal SDKs work on my server?The SDKs should be compatible as long as your server supports the languages in which the kits are available. Except for the .NET SDKs, the kits themselves aren't server-specific.When will the hold on my eBay payment be released?If your account is subject to payment holds, the best way to get your funds released is to post quickly and use a postal service that provides tracking and delivery confirmation. Typically, you can access your payments in 21 days or even sooner if you follow good shipping practices: How do I issue a refund to my buyer?You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal balance, you won't be able to issue a refund. Here's
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