How long will it take to investigate my claim?
In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint.
In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.
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How long will it take to restore my account access?The time it takes depends on your specific case. For the most accurate estimate, please consult any emails we sent you about your case. To view the status of your case, log in to your PayPal account and click Resolution Centre at the top of the page. You How do I get assistance and records for investigations? Please visit our dedicated Law Enforcement webpage. You can submit a request there for the information you need. How do I view the status of my PayPal dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Heres how: Go to Resolution Centre. Click Open Cases to find yourcase. The case status is shown under the Status section. Click the case to display the status details. If you cant Money was taken from my PayPal account by a merchant. How did this happen?You may have entered into a Billing Agreement with PayPal allowing this merchant to withdraw funds from your PayPal account. To see which Billing Agreements are in effect for your PayPal account: Log in to your PayPal account. Click Settings (the gear icon) on the top right corner How long is the IPN timeout length?PayPals Instant Payment Notification (IPN) system expects your web server to send an HTTP 200 response when the IPN is sent to your IPN script. If your server doesnt respond after a certain amount of time, the IPN system then re-posts the IPN to your script. The amount What if I can no longer access the email address for my PayPal account?If you know the email address and password for your PayPal account, You can log in and change the email address you use to log in. Heres how: Log in to your PayPal account. ClickSettings(the gear icon)at the top right corner of the page. ClickEditnext to email address I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how to escalate a dispute to a claim: Go to Resolution What is Payment Review?Payment Review is an early warning system designed to help protect sellers from fraudulent payments. It's automatic and you don't have to sign up for it. If we spot a payment that could be high-risk, we'll send you an email within minutes letting you know that your payment Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are I have a problem with a purchase I made via PayPal. How do I open a dispute?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesnt arrive or is significantly different from How do I issue a refund to my buyer?You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you dont have enough funds in your PayPal balance, you wont be able to issue a refund. Heres How do I verify my account?You can use your debit card, credit card, or your bank account to verify your PayPal account. When your account is verified, the sending limit and withdrawal limit on your PayPal account will be lifted. Here's how to verify your PayPal account: Log in to your PayPal account. How do I respond to a dispute?Heres how to respond to a dispute: Log in to your PayPal account. Click Resolve a problem in our Resolution Centre near the bottom of the page. ClickViewunder Actionnext to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then clickPost What does it mean if my account access is limited?When your account access is limited, it means that you wont be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Most of the time, you can fix this by visiting the Resolution Centre and providing What is PayPal.Me?PayPal.Me is a faster, easier way to get paid through PayPal. Just share your unique PayPal.Me link with your friends or customers. They can simply tap on your link, type in the amount and confirm to pay. They dont even have to know your email address or install I forgot my password. How do I reset my password?If you forgot your password, youll need to create a new one. Heres how: ClickLog Inat the top right corner of the page. ClickHaving trouble logging in?. Enter the email address that you registered in your PayPal account, and clickNext. Select your preferred option to confirm your account How do I confirm my US bank account?When you add a US bank account, PayPal will make two deposits for amounts between $0.01 and $0.99 USD to your bank account. You should see the deposits in your bank account in two to four business days. To confirm your bank account, first find out the amounts How do I close my PayPal account?You wont be able to re-open your PayPal account once its closed. Any pre-approved payments or incomplete transactions will be cancelled. Youll need to withdraw any balance and resolve any issues or limitation before you can close your account. Heres how to close your account: Go to your
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