What are disputes and claims?
What is a Dispute?
You can open a dispute within 180 days from the day of the transaction if:
- You did not receive an item you paid for or
- The item you received is significantly different from the description.
After you opened a dispute, you can communicate with your seller directly in the PayPal Resolution Centre to resolve the issue. A dispute that is not escalated to a claim within 20 days will close automatically.
Note: Starting from November 18, 2014, we're extending the timeframe to open a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.
What is a Claim?
If you can't find an agreement with the seller, you can escalate the dispute to a claim any time within 20 days of the date the dispute was opened. By escalating a dispute to a claim, you're asking PayPal to investigate the case and decide the outcome based on evidence supplied by both buyer and seller.
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