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Help Centre > Disputes and Claims/Open a dispute > What are disputes and claims?

What are disputes and claims?

What is a Dispute?

You can open a dispute within 180 days from the day of the transaction if:

  • You did not receive an item you paid for or
  • The item you received is significantly different from the description.

After you opened a dispute, you can communicate with your seller directly in the PayPal Resolution Centre to resolve the issue. A dispute that is not escalated to a claim within 20 days will close automatically.

Note: Starting from November 18, 2014, we're extending the timeframe to open a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.

 

What is a Claim?

If you can't find an agreement with the seller, you can escalate the dispute to a claim any time within 20 days of the date the dispute was opened. By escalating a dispute to a claim, you're asking PayPal to investigate the case and decide the outcome based on evidence supplied by both buyer and seller.

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