Can I view the status of a transaction dispute?
Yes. The Resolution Centre is where you can track the progress of disputes, chargebacks, appeals and limited account access.
Here's how to check the status of a transaction dispute:
- Log in to your PayPal account.
- Click Resolve a problem in our Resolution Centre at the bottom left of the page.
- Select Open Cases from the drop-down menu on the Resolution Centre page.
- The status of the transaction in question will be under the Status column.
- Click the case number to bring up the transaction details page that displays the status details of the dispute.
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I have an issue with my transaction. Where can I view the status of this issue? The Resolution Centre is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes , chargebacks and appeals.My payment is on hold due to an open dispute, claim, or chargeback. Why? The seller can use these funds to issue a refund anytime during the dispute by using the Refund link in the Transaction Details page. Once the dispute, claim, or chargeback is resolved, the remaining funds will be released. You can view the current status of an open dispute or claim in the Resolution Centre by logging in to your account.When can I open a dispute? You can open a dispute if the following conditions are met: You never received your item, or if the item is significantly not as described, and It has been less than 180 days since the payment was made.Can I cancel a payment that I've already sent? If your payment's status is "Completed", please contact the recipient to issue a refund to you. If you didn't make this transaction or if you didn't receive file a dispute in the Resolution CentreHow long will it take to investigate my claim? In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint . In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation .Why was my payment unclaimed? If you’d like more information on why the status of your payment is "unclaimed", please contact the recipient of the payment. ... If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. ... The recipient hasn’t signed up for a PayPal account to claim a payment yet.How can I view the status of my refund? Here's how to view the status of your refund: Log in to your PayPal account. Click ActivityCan I appeal the outcome of a PayPal claim? Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome. ... from the list and find the transaction. Click the View ... Click Appeal this claim ... After a claim has been closed, you have 10 calendar days to appeal the decision.How do I issue a full refund to close the dispute? To close a transaction dispute , you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund:How do I open a dispute? You will have the option of: - Clicking Dispute a Transaction , orWhat are disputes and claims? Note: Starting from November 18, 2014, we're extending the timeframe to open a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.Can I reopen a closed dispute? If you purchased your item on eBay, you may be able to issue a claim with eBay if it’s been less than 60 days from the date of the transaction . Go to .Where do I find an explanation about a payment status? Click History Click Payment status glossary above your transaction history.How can I resolve a claim filed against me? from the drop-down menu. Go to the transaction in question, and click Resolve in the Action column.What is PayPal’s policy on transactions that involve credit repair or debt settlement services? Marketing services with potentially false or misleading claims . Charging fees prior to the completion of advertized services. Failing to provide adequate details in the contract offered to the customer, including the cost, description of services and timeframe for completion.How do I respond to a dispute? near the bottom of the page. Click View under "Action" next to your case.I paid with PayPal before signing up. Can I open a dispute? If you can't find the email receipt of your purchase, please contact us and we will send it again. Once your account registration is complete, you can on a transaction sent through PayPal.My dispute has been resolved, can I close the dispute? Select Open cases from the list and locate the transaction . Click the Case ID under the Case column.Does PayPal permit transactions for pre-sale items? PayPal permits pre-sales on a limited basis, only if the seller guarantees delivery within 20 days from the date of purchase and clearly identifies the item as a pre-sale. PayPal may apply additional conditions , such as proof of the seller's ability to successfully deliver the product: supplier information, purchase invoices, postage information or proof of delivery.
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