How do I resolve a negative balance?
To resolve a negative balance, you need to add funds to your account. Here's how:
- Log in to your PayPal Account.
- Click Add money under your PayPal balance on the left side.
- Choose one option to add funds to your account.
- Click Continue and follow the instructions.
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How do I close my PayPal account? Here’s how to close your account: Settings Go to your .My dispute has been resolved, can I close the dispute? If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute is closed it can't be reopened or escalated to a claim.Can I reopen my PayPal account? No, once you close your PayPal account, it cannot be reopened. You can open a new account, but it won't include your previous transaction history.Can I reopen a closed dispute? Once a dispute is closed it can’t be reopened. eBay Resolution CentreHow can I resolve a claim filed against me? After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options. To resolve a PayPal claim, follow these steps: Log in to your PayPal account.I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim? If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.How do I issue a full refund to close the dispute? To close a transaction dispute, you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund:What is PayPal’s policy on transactions that involve credit repair or debt settlement services? PayPal does prohibit transactions for certain credit repair, credit counseling or debt settlement services based upon the consideration of several factors. PayPal will prohibit transactions for services associated with any of the following activities:Can I provide additional information or evidence to help resolve a claim? near the top of the page. Click Resolve next to your dispute.What are disputes and claims? You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Centre. After you open a dispute, you can exchange messages with your seller to work out the problem.Why is my PayPal account balance negative? Any payments received for an account with a negative balance will be applied toward the negative balance , regardless of a member's Payment Receiving Preferences. For more information on this and other PayPal policies and procedures, please review the PayPal User AgreementHow do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.How long will it take to investigate my claim? In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint. In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.I have an issue with my transaction. Where can I view the status of this issue? The Resolution Centre is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks and appeals.Can I change my PayPal address to another country? No. If you've moved to another country, you need to open a new account in the country where you are now residing. If you want to use the same email address, then you need to close your previous PayPal account first.Can I appeal the outcome of a PayPal claim? Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome. Here's how: Log in to your PayPal account.How do I accept or refuse a partial refund? Log in to your PayPal account. Click Resolve a problem in our Resolution Centre at the bottom left of the page.How can I cancel a Buyer Complaint? Log in to your PayPal account. Click Resolve a problem in our Resolution Centre near the bottom of the page.How do I open a dispute? Log in to your PayPal Account. Click Resolve a problem in our Resolution Centre near the bottom of the page.
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