- Go to Resolution Centre.
- Click Open Cases to find your case. The case status is shown under the “Status” section.
- Click the case to display the status details.
How do I view the status of my PayPal dispute or claim?
You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Here’s how:
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How can I view the status of my refund?Heres how to view the status of your refund: Log in to your PayPal account. ClickActivitynear the top of the page. Click the payment you would like to refund. ClickRefund this payment. Enter the refund amount and clickContinue. Confirm the refund details and clickIssue Refund. Refunds will remain How do I check Payment Status on my PayPal Here™ app?Tap Sales History on the Profile page. •Green tick icon shows the payment has processed correctly•Clock icon shows that the payment is Pending or In Progress•X icon shows the payment was denied, failed, cancelled, reversed or expired.•Blue arrow icon show the payment has been partially refunded, fully refunded Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can How do I report potential fraud like unauthorised activities or fake emails eto PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it willalso help make the internet a safer place to do business. Here are some types of fraudulent activity and steps to report them: Unauthorised activity on your PayPal account If you I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how to escalate a dispute to a claim: Go to Resolution I have a problem with a purchase I made via PayPal. How do I open a dispute?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesnt arrive or is significantly different from If I used PayPal but don't have a PayPal account, how can I view my transaction history?When you sign up for a PayPal account, you can view purchases you made as an unregistered PayPal user as long as you sign up with the same email address and credit card used for the previous transactions. To sign up for a PayPal account, follow the instructions How do I view or edit my account information?Your profile summary contains your registered personal information while your wallet contains your financial information. To view or edit your personal information, such as your registered phone numbers, email addresses, and street addresses, please go to your Settings. To view or edit your financial information, such as your How do I view emails sent to my Sandbox account?In the PayPal API Sandbox test environment, all of the participants in transactions (test users) are fictional and dont have true email accounts. To accommodate this, the Sandbox has a special self-contained email system. Each PayPal API developer has one inbox which receives all email messages addressed to How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customers order, the customer can My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are How do I view, modify, or cancel my pre-approved payments?Pre-approved payment allows you to authorize a merchant to charge funds from your PayPal account based on the cycles or schedules youve agreed with your merchants. To view, modify, or cancel your pre-approved payments, simply follow the steps below: Go to your Settings . ClickPayments. Click Manage pre-approved How do I close my PayPal account?You wont be able to re-open your PayPal account once its closed. Any pre-approved payments or incomplete transactions will be cancelled. Youll need to withdraw any balance and resolve any issues or limitation before you can close your account. Heres how to close your account: Go to your What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that youre able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use How do I respond to a dispute?Heres how to respond to a dispute: Log in to your PayPal account. Click Resolve a problem in our Resolution Centre near the bottom of the page. ClickViewunder Actionnext to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then clickPost What are disputes and claims?You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Centre. After you open a dispute, you can exchange messages with your seller to work out the problem. Before you open a dispute, though, we recommend you contact the How do I withdraw money to my bank account from my PayPal Here™ sales?You can withdraw money from your PayPal balance to a bank account linked to your PayPal account. Here’s how: 1.Tap “PayPal Balance” on the “Profile” page.2.Tap “Withdraw Funds.”•You can only withdraw funds in your primary currency.3.Select the bank account you would like to withdraw the money to.4.Enter the Our technical support content has moved!To improve and streamline your support experience, weve: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To How do I add a bank account to my PayPal account?Heres how to add your Hong Kong or US bank account to your PayPal account: Go to your Wallet. Under Bank accounts, click Link a bank account. Selectthe country of your bank, and fill out the rest of the form. Follow the instructions.
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