- Go to Resolution Centre.
- Click Open Cases to find your case. The case status is shown under the “Status” section.
- Click the case to display the status details.
How do I view the status of my PayPal dispute or claim?
You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Here’s how:
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How can I view the status of my refund?Here's how to view the status of your refund: Log in to your PayPal account. Click Activity near the top of the page. Click the payment you would like to refund. Click Refund this payment. Enter the refund amount and click Continue. Confirm the refund details and click Issue Refund. Refunds will remain I can’t resolve the transaction issue with my seller/buyer on PayPal. How do I escalate a dispute to a claim?If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. You can escalate a dispute to a claim any time within 20 How do I check Payment Status on my PayPal Here™ app?Tap Sales History on the Profile page. • Green tick icon shows the payment has processed correctly• Clock icon shows that the payment is Pending or In Progress• X icon shows the payment was denied, failed, cancelled, reversed or expired.• Blue arrow icon show the payment has been partially refunded, fully refunded Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can My buyer filed a dispute, claim, or chargeback, and the payment is on hold in my PayPal account. What should I do?If a buyer files a dispute, claim, or chargeback against you, the funds will be held in your account and won’t be available for use or withdrawal, until the case is resolved. This ensures that there is money available if you need to refund your buyer. You can use How do I respond to a PayPal dispute filed by my buyer?You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute: Go to Resolution Centre. Click View under "Action" next to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send. What's If I used PayPal but don't have a PayPal account, how can I view my transaction history?When you sign up for a PayPal account, you can view purchases you made as an unregistered PayPal user as long as you sign up with the same email address and credit card used for the previous transactions. To sign up for a PayPal account, follow the instructions How do I view or edit my account information?Your profile summary contains your registered personal information while your wallet contains your financial information. To view or edit your personal information, such as your registered phone numbers, email addresses, and street addresses, please go to your Settings . To view or edit your financial information, such as your How do I view emails sent to my Sandbox account?In the PayPal API Sandbox test environment, all of the participants in transactions (test users) are fictional and don't have true email accounts. To accommodate this, the Sandbox has a special self-contained email system. Each PayPal API developer has one inbox which receives all email messages addressed to What are PayPal disputes and claims?What is a dispute? A buyer can file a dispute in the Resolution Centre within 180 days of purchase if the item ordered doesn’t arrive or is significantly different from the seller’s item description. The buyer will be able to communicate the issue with the seller on a How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customer's order, the customer can How do I view, modify, or cancel my pre-approved payments?“Pre-approved payment” allows you to authorize a merchant to charge funds from your PayPal account based on the cycles or schedules you’ve agreed with your merchants. To view, modify, or cancel your pre-approved payments, simply follow the steps below: Go to your Settings . Click Payments. Click Manage pre-approved How do I close my PayPal account?You won’t be able to re-open your PayPal account once it's closed. Any pre-approved payments or incomplete transactions will be cancelled. You'll need to withdraw any balance and resolve any issues or limitation before you can close your account. Here’s how to close your account: Go to your How do I verify my PayPal account?Verifying your PayPal account helps make PayPal even safer for everyone. By getting verified, you'll not only gain more credibility with your sellers and buyers, but also remove the withdrawal limit on your account. To see the current status of your account, please click See how much you can How do I report potential fraud like unauthorised activities or fake emails to PayPal?It's extremely important to report any suspected instances of fraud. Not only will this protect you, it'll also help make the internet a safer place to do business. Here are some types of fraudulent activity and steps to report them: Unauthorised activity on your PayPal account If you notice Our technical support content has moved!To improve and streamline your support experience, we've: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To Can I provide additional information or evidence to PayPal to help resolve a claim?After a dispute is escalated to a claim, we’ll step in to investigate the case and may ask you to take certain actions at different stages during the investigation. You can help resolve the case by quickly responding to our requirements in the Resolution Centre. Here’s how to What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that you're able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use How long will it take for PayPal to investigate my claim?To ensure a fair outcome for both parties in the transaction, we collect information and evidence from various sources while investigating a claim. Most claims are investigated within 10-14 days or less. However, depending on the complexity of the situation, we can sometimes require up to 30 days or
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