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Help Centre > My Account/Verify your account > Can I request a new PayPal code?

Can I request a new PayPal code?

Yes. If you've lost or are unable to locate your confirmation code, you can request a new one.

Here's how to request a new PayPal code to confirm your credit card:

  1. Go to Wallet.
  2. Click the card you want to confirm.
  3. Follow the instruction to get a new code.

A new PayPal code can be requested up to 2 times. Please note that when you request a new PayPal code, the previous code expires.

The PayPal code is displayed on your card statement next to the charge of 15 HKD. In the item description section, you will see it next to the word “PayPal.” For example, if you see PayPal*1234CODE on your statement, then “1234” is your code.

All charges are refunded to your card after you successfully confirm your card. Depending on your card issuer, the refund may take up to 30 days to appear on your next card statement.

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