Help Article

Help Centre > Disputes and Claims/Close a dispute > My dispute has been resolved. Can I close it from my PayPal account?

My dispute has been resolved. Can I close it from my PayPal account?

You can close a dispute if you’ve reached a resolution with your seller. However, make sure that you’re 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it can't be reopened or escalated to a claim.

For example, if the seller offers to refund your money, make sure the money is back in your PayPal account before you close the dispute.

Here's how to close your dispute:

  1. Go to Resolution Centre.
  2. Click your dispute in the open case list.
  3. Click Mark this problem as resolved.
  4. Click Confirm.
We’re sorry. The page you’re looking for is no longer available. To search again or contact us, please visit our Help Centre.