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Help Centre > Disputes and Claims/Dispute status > How do I accept or refuse a partial refund?

How do I accept or refuse a partial refund?

You can accept or refuse a partial refund in the Resolution Centre.

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre at the bottom left of the page.
  3. Open cases from the list.
  4. Click Resolve next to your case.
  5. Accept the seller's refund offer or suggest a different amount.
  6. Click Submit.
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