How do I accept or refuse a partial refund?
You can accept or refuse a partial refund in the Resolution Centre.
- Log in to your PayPal account.
- Click Resolve a problem in our Resolution Centre at the bottom left of the page.
- Open cases from the list.
- Click Resolve next to your case.
- Accept the seller's refund offer or suggest a different amount.
- Click Submit.
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How do I issue a refund to end the dispute filed against me?To close a transaction dispute, you can issue a full or partial refund to the buyer. Heres how to issue a full or partial refund: Go to Activity. Click the payment you want to refund. Click Refund this payment. For Refund amount, enter the amount you want to How do I issue a refund to my buyer?You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you dont have enough funds in your PayPal balance, you wont be able to issue a refund. Heres How do I issue refunds using PayPal Here™?Follow these steps to issue a refund for a PayPal Here™ payment: 1.Tap Sales History on the Profile page.2.Find the transaction you would like to refund and tap it. 3.Tap Refund.4.Enter the refund amount, and tap Refund.How does PayPal for Marketplaces handle orders and refunds?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Order and refund processing depends on whether a marketplace has a How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You dont need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF My account is limited. How do I issue a refund?If your PayPal account is limited, you have two options to issue a refund: Option 1 - Restore the full access to your PayPal account: Go to the Resolution Centre to find out more about how to restore full access to your PayPal account. Option 2 - Write How do I accept an immediate payment without a shipping address?You dont need an email address to complete a PayPal payment. Review the PayPal .NET SDK samples, which provide examples of how to create, authorize, and execute payments. You can optionally set an experience_profile_id with the ID of a previously-created profile when making a payment. Heres how: Create How do I create PayPal buttons to accept payments on my website?Website Payment Standard offers Add to Cart, Buy Now and Subscription buttons, which allows you to accept PayPal payment directly from your website. When your buyers click on the buttons on your website, theyll be directed to PayPals payment page to pay you. Heres how to add or What is Return Shipping on Us and how do I activate it?The PayPal Refunded Returns service can help to cover the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, click Activate for free on our Refunded Returnspage. How do I request for Refunded Returns? Once activated, you How do I accept credit cards with Express Checkout using the Guest Checkout option?About Guest Checkout Buyers dont always have the option to complete their purchases without using or creating a PayPal account. This option is presented based on several risk factors, including but not limited to the buyers PayPal purchase history, PayPal cookies stored on the buyers computer, the buyers How do I modify Apache mod_security to accept incoming IPN requests?Per RFC 2616 Section 14.43, the User-Agent header is a recommended, but not required, header for HTTP/1.1 communication requests. Because request header spoofing is trivial, it shouldnt be relied upon as part of a security validator. To permit incoming IPN requests from notify.paypal.com, which doesnt supply the User-Agent Why did I get error 10413 “Transaction refused because of an invalid argument. See additional error messages for details. The totals of the cart item amounts do not match order amounts”?Issue PayPal returned API error code 10413 - Transaction refused because of an invalid argument. See additional error messages for details. The totals of the cart item amounts do not match order amounts. Cause The value of PAYMENTREQUEST_0_AMT doesnt equal the sum of the following: PAYMENTREQUEST_0_ITEMAMT (required) PAYMENTREQUEST_0_TAXAMT How can I view the status of my refund?Heres how to view the status of your refund: Log in to your PayPal account. ClickActivitynear the top of the page. Click the payment you would like to refund. ClickRefund this payment. Enter the refund amount and clickContinue. Confirm the refund details and clickIssue Refund. Refunds will remain Our technical support content has moved!To improve and streamline your support experience, weve: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To Can I cancel a PayPal payment that I've already sent?If the payment is already completed You cannot cancel a payment youve sent if its status shows Completed in your Activity. Completed means that the recipient has already received or accepted your payment. However, you can contact the recipient directly and ask for a refund, as long as Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can When I issue a refund, are the transaction fees returned?When you issue a refund, well return part of the transaction fees to you. For full refunds, the fixed fee portion of the commercial transaction fees will be retained. For partial refunds,the pro-rata share of the fixed fee portion of the commercial transaction fee will be retained. For Why did I get API error code 10009?Issue PayPal returned API error code 10009 - Transaction refused. Causes Multiple issues, explained in the next few paragraphs, can produce this error. Solutions Authorization and capture API errors If the account is locked or inactive, retry the request later or close the order. RefundTransaction API errors The Are REST APIs available for Payflow accounts?No, the REST APIs are currently available only to PayPal accounts. See Also: How do I create REST API credentials?
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