How can I resolve a claim filed against me?
After a dispute has been escalated to a claim and is being reviewed by PayPal, we will help you resolve it by presenting you with some options.
To resolve a PayPal claim, follow these steps:
- Log in to your PayPal account.
- Click Resolution Centre at the top of the page.
- Select Open Cases from the drop-down menu.
- Go to the transaction in question, and click Resolve in the Action column.
- Select one of the resolution options listed.
- Click Continue and follow the instructions.
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Can I reopen a closed dispute? Once a dispute is closed it can’t be reopened . eBay Resolution CentreI can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim? You can escalate to a claim any time within 20 days of the date the dispute was opened . A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.My dispute has been resolved, can I close the dispute? If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute is closed it can't be reopened or escalated to a claim .Can I provide additional information or evidence to help resolve a claim? on the Claim Details page. Select I will provide other evidence for this dispute by fax, file attachment, or note and click ContinueMy payment is on hold due to an open dispute, claim, or chargeback. Why? When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered " disputed " until the dispute , claim , or chargeback is resolved . This ensures that the funds are available if a refund is needed.When can I open a dispute? Before you open a dispute , we recommend you contact the seller directly and try to resolve the issue. This is often faster and less contentious than filing a dispute.How do I open a dispute? Log in to your PayPal Account. Click Resolve a problem in our Resolution Centre near the bottom of the page.What are disputes and claims? You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Centre. After you open a dispute , you can exchange messages with your seller to work out the problem.How do I get my money back? If you opened a dispute but still aren’t able to work out the problem with your seller, you can escalate your dispute to a claim . This means PayPal will review the case and decide whether you’re eligible for a refund.How do I report potential fraud to PayPal? If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our . We've developed several programmes to help protect you, and opening a dispute is the first step to help get your problem resolved .How do I respond to a dispute? Here's how to respond to a dispute: Click Resolve a problem in our Resolution Centre You have 20 days from the date a dispute is opened to communicate with your buyer. If you and your buyer aren’t able to resolve the problem, you or the buyer can ask us to investigate by escalating the dispute to a claim. If the dispute is not escalated within 20 days, it is automatically closed. To learn more about the dispute process, click 'Guide: How PayPal Dispute Resolution works'Can I view the status of a transaction dispute? Yes. The Resolution Centre is where you can track the progress of disputes, chargebacks, appeals and limited account access. Here's how to check the status of a transaction dispute: ... Click Resolve a problem in our Resolution Centre ... Select Open Cases ... Click the case number to bring up the transaction details page that displays the status details of the dispute.How can I cancel a Buyer Complaint? You can cancel a Buyer Complaint from the Account Overview page. ... Click Resolve a problem in our Resolution Centre ... Select Open Cases ... On the Complaint Details page, click Cancel Complaint On the Close Dispute page, indicate the reason for cancelling your complaint and click CancelI paid with PayPal before signing up. Can I open a dispute? To file a dispute from a purchase receipt you will need to first register a PayPal account. Here's how to register your PayPal account: Access the email receipt from the purchase a dispute will be filed.How do I issue a full refund to close the dispute? If you send a full refund, the dispute is closed . You may offer a partial refund to resolve your dispute. If the buyer agrees to your request, your dispute is closed.Can I appeal the outcome of a PayPal claim? Yes. If you're not satisfied with the resolution of your claim , you can appeal the outcome. Here's how: Log in to your PayPal account.How do I close my PayPal account? You won’t be able to re- open your PayPal account once it's closed . Any pre-approved payments or incomplete transactions will be cancelled. You'll need to withdraw any balance and resolve any issues or limitation before you can close your account.Can I reopen my PayPal account? No, once you close your PayPal account, it cannot be reopened . You can open a new account, but it won't include your previous transaction history.What is PayPal’s policy on transactions that involve credit repair or debt settlement services? Marketing services with potentially false or misleading claims . Charging fees prior to the completion of advertized services. Failing to provide adequate details in the contract offered to the customer, including the cost, description of services and timeframe for completion.
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