I have an issue with my transaction. Where can I view the status of this issue?
The Resolution Centre is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks and appeals.
To go there, log in to your PayPal account and click Resolution Centre at the top of the page.
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How can I view the status of my refund? Enter the refund amount and click Continue Confirm the refund details and click Issue Refund Refunds will remain pending until the seller's funds have cleared their bank.What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance? The status of a refund that's issued from your bank account is "Pending" unitl the funds clear. Depending on the bank, it can take 3 to 5 business days for funds to clear.Can I cancel a payment that I've already sent? If your payment's status is "Completed", please contact the recipient to issue a refund to you. If you didn't make this transaction or if you didn't receiveWhen can I open a dispute? You can open a dispute if the following conditions are met: ... Before you open a dispute, we recommend you contact the seller directly and try to resolve the issue .Can I view the status of a transaction dispute? Yes. The Resolution Centre is where you can track the progress of disputes, chargebacks, appeals and limited account access. Here's how to check the status of a transaction dispute: Log in to your PayPal account.When I issue a refund, are the transaction fees returned? When you issue a refund, we'll return part of the transation fees to you. For full refunds, the fixed fee portion of the commercial transaction fees will be retained. For partial refunds, the pro-rata share of the fixed fee portion of the commercial transaction fee will be retained.My account is limited. How do I issue a refund? If you choose to issue a full refund, the dispute closes automatically. If you choose to issue a partial refund, the dispute doesn't close and you need to contact your buyer to solve the transaction issue .How do I issue a full refund to close the dispute? To close a transaction dispute, you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund:Where do I find an explanation about a payment status? Click History Click Payment status glossary above your transaction history.How do I issue refunds using PayPal Here™? on the Profile page. 2. Find the transaction you would like to refund and tap it. 3. Tap RefundHow do I issue receipts using PayPal Here™? on the Profile page. Find the transaction you would like to reissue a receipt for and tap it. Tap Send ReceiptDoes PayPal permit transactions for pre-sale items? PayPal permits pre-sales on a limited basis, only if the seller guarantees delivery within 20 days from the date of purchase and clearly identifies the item as a pre-sale. PayPal may apply additional conditions , such as proof of the seller's ability to successfully deliver the product: supplier information, purchase invoices, postage information or proof of delivery.How do I issue a refund to my buyer? Enter the refund amount and click Continue Confirm the refund details and click Issue Refund Learn more about variable and fixed transaction feesWhat is PayPal’s policy on transactions that involve credit repair or debt settlement services? Offering services that include adding a customer's name to an established loan or a line of credit with the intention of improving the customer's credit score. Engaging in activities that are the subject of investigations or warnings by governmental agencies. At its discretion, PayPal may allow certain services that have been approved or certified by a recognized public or private organization.How long will it take to restore my account access? To view the status of your case, log in to your PayPal account and click Resolution Centre at the top of the page.What does "Uncleared" mean? This process can take up to 4 days. It is best not to send the product until the status of the transaction is "Cleared" and you have been paid. The Expected Clearing Date is shown next to the status of the transaction.Why has my credit or debit card been charged twice? Click the History subtab. Click the status of any transaction for more information.
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