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Help Centre > Payments/Payment status > Why was my payment unclaimed?

Why was my payment unclaimed?

If you’d like more information on why the status of your payment is "unclaimed", please contact the recipient of the payment.
If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. There are a few reasons why your payment might be unclaimed:

  • The recipient hasn’t signed up for a PayPal account to claim a payment yet.
  • You sent a payment to an email address that the recipient hasn’t added to their PayPal account. As soon as they add the address to their account, the funds will show up in their balance.
  • The recipient is still deciding whether they want to accept your payment.

If your payment is unclaimed for 30 days, it’ll be returned to you. If you paid with your credit card, the funds will be returned to your card. It can take up to 30 days for the refund to appear on your card statement. If you paid with your PayPal balance or bank account, the funds will be returned to your PayPal balance.

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